ITIL became the de facto standard in its service management, which helps organizations in various industries offer service with high- quality. You might be already on your certification journey and researching IT industry services. Before getting ITIL certification, it is essential to learn the basic concepts and terms and the ITIL process to understand the core components of the exam.
What is ITIL?
ITIL stands for information technology infrastructure library. It gives best practices for delivering IT services, standardizes the selection, planning, delivery, and support of IT services to maximum effort, and maintains predictable service levels.ITIL Certification Program Overview
Axelos got ownership of ITIL in July 2013. The ITIL framework and accredits, training, and examination institutes are maintained by it. Several ITIL Accredited Training Organisations (ATOs) are present to give training, and an ITIL certification exam will be conducted at the end of the movement. ITIL offers five different levels of certification. They are:- Foundation
- Practitioner
- Intermediate
- Expert
- Master
ITIL Foundation Certification
The ITIL Foundation certification is the basis of ITIL and helps to start the process of learning ITIL and getting certified. There are no prerequisites to get ITIL certification, and anyone can attain its exam. Direct or distance learning options can prepare this foundation certification. It can be prepared by self-study, and there is no need to complete a training course. The exam carries 40 multiple-choice questions, which should be answered in 60 minutes with a grade of 65%, or 26 correct answers are needed to pass the exam.ITIL Practitioner
The ITIL Practitioner certification is one of the new entry levels to the ITIL certification scheme. This exam came into existence in February 2016. The exam is based on the practical knowledge of ITIL Processes and how those principles are implemented in the real world. The person who got this certification can explain how to use the ITIL framework to run the business objectives and focuses on organizational change management communications and measurement and metrics. ITIL practitioner is the next step in the ITIL progression after receiving ITIL foundation certification. It gives more knowledge to adapt, adopt, and apply ITIL concepts in an organization. Even though this practitioner certification is not required for upper-level ITIL credentials, getting this certification offers three credits toward ITIL expert certification. The exam carries 40 multiple-choice questions and requires a minimum score of 70%, or 28 correct answers, to pass.
