ITIL 4 Strategic Leader Training & Certification Course

The ITIL® Strategic Leader certification is for aspiring leaders with digital skills. This program proves your leadership qualities and helps you enter into higher levels of industry employment, especially in the field that deals heavily on information technology or data management sectors like Google does!

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ITIL v4 Strategic Leader

About ITIL 4 Strategic Leader

It is a comprehensive training program that is designed to prepare an individual to be a strategic leaders within their organization. The certification was developed by the Information Technology Infrastructure Library (ITIL), a professional association for the IT service management community. You will learn how to use practical, strategic methods for planning and delivering continual improvement with this ITIL 4 Strategist course.

The certification training is relevant in both Managing Professional stream as well as a Strategic Leader’s career path that requires these capabilities. The ITIL 4 course is designed to give you an understanding of how the service management process works, and what activities are involved in delivering services effectively and efficiently. You’ll learn about strategic leadership skills which will allow for effective decision-making within organizations as well as increasing productivity by upskilling staff members with best practices that have been proven time after again!

Accredited by: ITIL®️ course on this page are offered by Ducis Management Consulting Private Limited ATO of AXELOS Limited. ITIL ®️is a registered trade mark of AXELOS Limited. All rights reserved.


There is no such prerequisite for doing ITIL 4 Strategist Certification. Any professional who wants to gain knowledge of the management domain can take up this certification.

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    ITIL Strategist – Direct, Plan, and Improve
    ITIL leader – Digital and IT Strategy


    Training Calendar

    First class
    Last class
    No. of days
    Class time
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    ISO 27001
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    MSP 5F
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    CEHV 11
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm

    ITIL 4 Strategic Leader Course Curriculum

    ITIL® 4 Strategic Leader - 3 Days (24 Hours)

    This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. Develop a holistic, digital capability framework by mastering four key capabilities: digital leadership, managing innovation and emerging technologies, risk management, and structuring a digital enterprise

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimize and Automate
    • Digital Technology
    • Digital Business
    • Digital Organisation
    • Digitization
    • Digital Transformation
    • Business Strategy and Business Models
    • Digital and IT Strategy
    • Products
    • Services
    • Relationship Between Digital, IT Strategy, and Components of ITIL SVS
    • Environmental Analysis
    • External Analysis: PESTLE
    • Internal Analysis: Four Dimensions of Service Management
    • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
    • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
    • Organisation’s Position in a Particular Market or Industry
    • Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation
    • Ecosystem
    • Industry/Market
    • Organisational
    • Influenced factors
    • Achieving Customer/Market Relevance
    • Achieving Operational Excellence
    • Internal and External Focus
    • Balanced Approach
    • How to Apply Approaches to Achieve Customer/Market Relevance
    • Customer Journeys
    • Omnichannel Delivery and Support
    • Context-Sensitive Delivery and Support
    • Customer Analytics
    • Customer Feedback and 360° Approaches
    • How to Achieve Operational Excellence in the Four Dimensions of Service Management
    • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
    • Financial Policies
    • Portfolio Optimisation
    • Funding Projects, Products and Services
    • Balancing Cost of Innovation and Operation
    • Charging Models
    • Assess Strategic Approaches for Digital Organisations
    • Concept of Risk Management in the Context of a Digital Organisation
    • Context of Digital and IT Strategy
    • Identify Risk
    • Assess Risk
    • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
    • Explain the Concept of Innovation, Including its Key Elements and Techniques
    • Apply Techniques to Develop and Maintain a Culture of Innovation
    • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
    • How to Define and Communicate a Vision and a Strategy
    • How to Use Business Cases to Advocate for a Digital and IT Strategy
    • How to Define Operating Models for Digital Organisations
    • Major Skills Required of Leaders in Digital Organisation
    • Apply Approaches to Strategy Coordination and Implementation:
    • Large-Scale Transformation
    • Incremental Transformation
    • Mergers and Acquisitions
    • Individual Changes
    • Approaches to POMs (Parallel Operating Models)
    • How to Assess Success of a Digital and IT Strategy
    • Typical Activities of a Digital Transformation Programme

    Exam Info

    Skills You Learn

    Our Training Modalities

    Customised Corporate Training Icon
    Online Live Classes

    Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers

    Interactive sessions (1)
    Public Classes

    Extensive hands-on class room training at par with international standards

    Training & Development
    Corporate Training

    Dedicated and strategised learning methodologies to achieve improved and effective ROI of employees in the organisation.

    Service Management Key Features

    Key Features

    Who can join
    ITIL Strategic Leader Training?


    Why Choose ZOC?

    Best AccreditedTrainer
    Best Accredited Trainer

    We provide the best training by an experienced & accredited trainer. Our trainers are highly qualified and have decades of experience in the subject.

    Free CareerMentor
    Free Career

    If the participant is having problems with his/her career or skills or is depressed due to lack of promotion, we offer free career mentoring and point out the right path for him/her.

    InternationallyRecognised Certifications
    Internationally Recognised Certifications

    We are a well-known Accredited Training & Certification Organization, offering more than 75 globally recognized professional certifications.

    100% Money-Back Guarantee
    100% Money-Back Guarantee

    Ensure your success in the certification exam. You are covered with 100% money back guarantee.

    100% Pass Rate
    Pass Rate

    Guaranteed Pass in Training Certification. Our trainers discuss real time scenarios so that the participant can learn easily.

    No HiddenCharges
    No Hidden Charges

    Course fee includes training fee, exam fee, certification fee & all taxes. We do not charge any additional/hidden fees.

    Gratifying Reviews From ZOC Learners

    Haftu Hailezgy
    Haftu Hailezgy
    Recently, I had a chance to attend an online course with Zoc Learnings remotely from West Africa, and I was satisfied with the training quality, staff dedication and delivery as promised in general and specifically I respect and appreciate the client orientation skill demonstrated by the sales manager named Ganesh Angane.
    Ankur Srivastava
    Ankur Srivastava
    Zoe technologies is a great place to learn and passing the cloud certifications. I passed my Azure Administrator exam with the help of learning materials/training provided by the company. Pooja is really helpful co-ordinator and she helped a lot in guiding me to the correct training tutors.
    Gaurav Dubey
    Gaurav Dubey
    Good experience with zoc
    Afroz Alam
    Afroz Alam
    Very educative and totally worth it. I'm happy and i feel fulfilled being able to complete this course successfully. The tutor took his time to explain each concept and the videos were short and straight to the point. Assignments and class works were challenging, which helps in understanding what is being taught. Thank you
    Zoc Learnings is very professional and great Training institute. The trainers come with many years of experience and in-depth knowledge. They helped me to prepare well for information security as well project management related certifications. Highly recommend for people aspiring on International certifications…Thank you for the great support.
    Amit Kamate
    Amit Kamate
    Through Professional approach of the Institute. They are very supportive and training were to the mark . Ganesh was specifically looking after my training program and was always available for any assistance. I cleared my PMP exams and thanks to Ganesh and Kavita and those who all guided me . Definitely I recommend this institute
    Md Rahman
    Md Rahman
    Pooja is so active person. She is so responsible to finish his job
    Heston D'Silva
    Heston D'Silva
    Great services and training as always. Thanks to Pooja for her support and professionalism. Highly recommend.

    ITIL Strategic Leader Training FAQs

    ITIL stands  for Information Technology Infrastructure Library. This course introduces to the best practices which are responsible for making your career successful in IT Service Management. With an advert of Information Technology globally, the role of ITIL started gaining momentum and popularity which led to the creation of a universal set of practices and framework laying the foundation of a secure, reliable, flexible, and scalable IT environment

    The ITIL framework consists of five books in which every book has a separate curriculum of the IT service lifecycle. It helps to deliver rigid practical guidelines for creation, strategising and execution of the product or service development processes.

    Namely, the five books are Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

    ITIL 4 is the scale that defines the credibility of knowledge and skills authentication of one’s knowledge about the IT environments and processes. It certifies the skills required by the professionals to establish IT infrastructure and become an asset to the IT culture of an organization.

    This professional certification allows candidates to acquire a systematic knowledge of ITSM best practices and a set of procedures that benefits their professional and personal skill set and career. Since ITIL v4 certified professionals are highly in demand, it is necessary to adapt the structured ITSM processes’ knowledge.

    Zoc Learnings provides you a platform to learn and grow through our quality and comprehensive courseware, online live Bootcamp, and self-paced online learning courses from highly qualified and experienced real-time trainers and experts. With an industry experience of many years, with much-reputed clientele, we stand firm to provide quality training to our customers and carve a path for their growth.

    As we already mentioned, there is no eligibility criteria to apply for the  ITIL 4 Foundation Certification. It would be an added advantage if the candidates have some prior experience, knowledge or exposure in the IT field as it helps them grasp concepts quickly.

    Training takes about 24 hours, but can vary depending on the learning mode. This can differ as per the mode of learning. To know more, you can fill the form or enquire from us directly.

    Yes, the ITIL v4 Foundation Course is designed and is best suited for those professionals who want to step in and make their career in the field of ITSM. Thus, it is preferred that only ITSM professionals go for this course.  Also, if you want to step into this field, you can apply for the course to gain knowledge about ITSM

    ITIL v4 course fees include training sessions, accredited course material, complete exam preparation guidance from real-time qualified and trained experts and instructors, mock test papers, access to courseware over a year, and additional resources to help you get through your ITIL examination with flying colors.

    Candidates who have already passed ITIL v3 and are Certified are assigned credit values based on the ITIL content which further contributes to your ITIL professional education. ITIL v3 certified professionals are directly eligible for ITIL v4 Transition Module. It aims to cope up with the changes in the new curriculum and provide candidates with an updated ITIL Managing Professional (MP) designation.

    ITIL v4 is the latest version of ITIL which was released in February 2019. It is seen as the first major update since 2007, prior to which ITIL v3 was in play.

    ITIL v3 had 5 levels:






    And now, ITIL v4 has only 4 levels:


    Managing Professional

    Strategic Leader


    The ITIL v4 levels have a more flexible approach giving more practical and modernized knowledge of the IT industry. The models and methodologies are based on the current innovations in the corporate sector and hence, enables the quick and convenient adoption of methods, applicable in myriad domains.

    Therefore, there is no doubt that the ITIL 4 Certification adds an advantage to the professional persona of those who are already ITIL v3 certified. Also, once the ITIL 4 Foundation course is complete, the candidates can further apply for ITIL 4 Managing Professional course.

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