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ITIL 4 Strategic Leader Training & Certification Course

The ITIL® Strategic Leader certification is for aspiring leaders with digital skills. This program proves your leadership qualities and helps you enter into higher levels of industry employment, especially in the field that deals heavily on information technology or data management sectors like Google does!


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About ITIL 4 Strategic Leader

It is a comprehensive training program that is designed to prepare an individual to be a strategic leaders within their organization. The certification was developed by the Information Technology Infrastructure Library (ITIL), a professional association for the IT service management community. You will learn how to use practical, strategic methods for planning and delivering continual improvement with this ITIL 4 Strategist course.

The certification training is relevant in both Managing Professional stream as well as a Strategic Leader’s career path that requires these capabilities. The ITIL 4 course is designed to give you an understanding of how the service management process works, and what activities are involved in delivering services effectively and efficiently. You’ll learn about strategic leadership skills which will allow for effective decision-making within organizations as well as increasing productivity by upskilling staff members with best practices that have been proven time after again!

Accredited by :


ITIL Strategist – Direct, Plan, and Improve

ITIL leader – Digital and IT Strategy

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Key Features of ITIL Strategic Leader Training with ZOC

Skills You Learn


Best Accredited Trainer

We provide the best training by an experienced & accredited trainer. Our trainers are highly qualified and have decades of experience in the subject.

Free Career Mentor

If the participant is having problems with his/her career or skills or is depressed due to lack of promotion, we offer free career mentoring and point out the right path for him/her.

Internationally Recognised Certifications

We are a well-known Accredited Training & Certification Organization, offering more than 75 globally recognized professional certifications.

100% Money-Back Guarantee

Ensure your success in the certification exam. You are covered with 100% money back guarantee.

100% Pass Rate

Guaranteed Pass in Training Certification. Our trainers discuss real time scenarios so that the participant can learn easily.

No Hidden Charges

Course fee includes training fee, exam fee, certification fee & all taxes. We do not charge any additional/hidden fees.

Course Curriculum

ITIL® 4 Strategic Leader - 3 Days (24 Hours)

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitization
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy, and Components of ITIL SVS
  • Environmental Analysis
  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions of Service Management
  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
  • Organisation’s Position in a Particular Market or Industry
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation
  • Ecosystem
  • Industry/Market
  • Organisational
  • Influenced factors
  • Achieving Customer/Market Relevance
  • Achieving Operational Excellence
  • Internal and External Focus
  • Balanced Approach
  • How to Apply Approaches to Achieve Customer/Market Relevance
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
  • Financial Policies
  • Portfolio Optimisation
  • Funding Projects, Products and Services
  • Balancing Cost of Innovation and Operation
  • Charging Models
  • Assess Strategic Approaches for Digital Organisations
  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
  • Identify Risk
  • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation
  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy
  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
  • Large-Scale Transformation
  • Incremental Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme
  • Exam Info

    Our Training Modalities

    Online Live Classes

    Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers

    Public Classes

    Extensive hands-on class room training at par with international standards

    Corporate Training

    Dedicated and strategised learning methodologies to achieve improved and effective ROI of employees in the organisation.

    Who can join ITIL Strategic Leader Trainig ?

    IT Professionals

    Application Managers

    Application Managers

    IT Architects/ IT Executives

    Application Managers

    Database Administrators

    Database Administrators

    Freshers/ Graduates

    Cost of ITIL Strategic Leader Training & Certification ?

    Contact us to get the best price and discount offers .

    We also offer special deals for groups/batches

    ITIL Strategic Leader Training FAQs

    ITIL stands  for Information Technology Infrastructure Library. This course introduces to the best practices which are responsible for making your career successful in IT Service Management. With an advert of Information Technology globally, the role of ITIL started gaining momentum and popularity which led to the creation of a universal set of practices and framework laying the foundation of a secure, reliable, flexible, and scalable IT environment

    The ITIL framework consists of five books in which every book has a separate curriculum of the IT service lifecycle. It helps to deliver rigid practical guidelines for creation, strategising and execution of the product or service development processes.

    Namely, the five books are Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

    ITIL 4 is the scale that defines the credibility of knowledge and skills authentication of one’s knowledge about the IT environments and processes. It certifies the skills required by the professionals to establish IT infrastructure and become an asset to the IT culture of an organization.

    This professional certification allows candidates to acquire a systematic knowledge of ITSM best practices and a set of procedures that benefits their professional and personal skill set and career. Since ITIL v4 certified professionals are highly in demand, it is necessary to adapt the structured ITSM processes’ knowledge.

    ZOC Technologies provides you a platform to learn and grow through our quality and comprehensive courseware, online live Bootcamp, and self-paced online learning courses from highly qualified and experienced real-time trainers and experts. With an industry experience of many years, with much-reputed clientele, we stand firm to provide quality training to our customers and carve a path for their growth.

    As we already mentioned, there is no eligibility criteria to apply for the  ITIL 4 Foundation Certification. It would be an added advantage if the candidates have some prior experience, knowledge or exposure in the IT field as it helps them grasp concepts quickly.

    It would take almost 2-3 days equivalent to 24 hours of training. This can differ as per the mode of learning. To know more, you can fill the form or enquire from us directly.

    Yes, the ITIL v4 Foundation Course is designed and is best suited for those professionals who want to step in and make their career in the field of ITSM. Thus, it is preferred that only ITSM professionals go for this course.  Also, if you want to step into this field, you can apply for the course to gain knowledge about ITSM

    ITIL v4 course fees include training sessions, accredited course material, complete exam preparation guidance from real-time qualified and trained experts and instructors, mock test papers, access to courseware over a year, and additional resources to help you get through your ITIL examination with flying colors.

    Candidates who have already passed ITIL v3 and are Certified are assigned credit values based on the ITIL content which further contributes to your ITIL professional education. ITIL v3 certified professionals are directly eligible for ITIL v4 Transition Module. It aims to cope up with the changes in the new curriculum and provide candidates with an updated ITIL Managing Professional (MP) designation.

    ITIL v4 is the latest version of ITIL which was released in February 2019. It is seen as the first major update since 2007, prior to which ITIL v3 was in play.

    ITIL v3 had 5 levels:






    And now, ITIL v4 has only 4 levels:


    Managing Professional

    Strategic Leader


    The ITIL v4 levels have a more flexible approach giving more practical and modernized knowledge of the IT industry. The models and methodologies are based on the current innovations in the corporate sector and hence, enables the quick and convenient adoption of methods, applicable in myriad domains.

    Therefore, there is no doubt that the ITIL 4 Certification adds an advantage to the professional persona of those who are already ITIL v3 certified. Also, once the ITIL 4 Foundation course is complete, the candidates can further apply for ITIL 4 Managing Professional course.

    ITIL Strategic Leader Certification Reviews

    Mohini Yavatkar
    Mohini Yavatkar
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    Had Great experience with ZOC technologies for ITIL training and certification. One of the best institute for ITIL training.
     shourya mukherjee
    shourya mukherjee
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    Thank you Zoc technologies for helping me with obtaining the ITILV4 certification and conducting the training. Thanks to Jayant who coordinated everything and helped me in the process
      Shirish Lokhande
    Shirish Lokhande
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    I have done ITIL v4 from Zoc Technologies. This is great learning platform with good guidance and support. Zoc made my learning fruitful and worthy with better understanding.
     Punitha Krishnegowda
    Punitha Krishnegowda
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    My Personal Experience with Zoc Technologies, I Opted this for my ITIL Certification by seeing reviews here in Google. I have successfully certified. Thank you Zoc for the excellent service. I definitely recommend this institute and trust it's services.