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ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. This new version of the professional course is designed to help IT managers and practitioners achieve the highest level of knowledge and understanding of ITIL. This course helps you to lead, manage and deliver your business-critical IT services, teams and workflows.
ITIL Expert or 17 credits from ITIL v3 Scheme
ITIL® 4 Managing Professional Transition - 5 Days (40 Hours)
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adapt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and Value streams
Know how to create, deliver and support services
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
Understand how customer journeys are designed
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption/provisioning)
Know how to realize and validate service value
Understand the scope and activities relevant to Direct and plan
Understand the role of GRC and how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Organizational Change Management to direction, plan, and improvement
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ITIL® Managing Professionals Certification is valid for a lifetime and does not need to be renewed. Though it has been confirmed that ITIL Managing Professionals in English will be discontinued on January 1, 2022.
Individuals must have either an ITIL v3 Foundation* or an ITIL 4 Foundation credential to take the ITIL Managing Professionals exam.
The ITIL Managing Professionals certification is not required to obtain the ITIL Intermediate Level qualifications.
The ITIL Managing Professionals certification is worth three credits toward the ITIL Expert certification.
As part of our My ITIL programme, ITIL Managing Professionals is awarded 15 points toward your ITIL digital badge.
The exam is open book and consists of multiple choice questions that are based on a scenario.
Until ITIL v3 is phased out, ITIL v2 Foundation + v3 Bridge will be accepted.
The exam is based on several components of the ITIL core material, such as the Planning to Implement Service Management book, as well as extra guidance that is currently being written to address more in-depth practical application techniques.
The qualification covers the following topics at a high level:
CSI Approach: Using the CSI Approach as an organizing framework to guide a person or team through the implementation of ITIL/ITSM recommendations in practice. Includes a list of specific procedures and approaches to employ at different stages of the Approach.
Guiding Principles: A set of general principles that should be utilized to guide decisions and activities when implementing ITIL/ITSM, often when a person or team progresses through the CSI Approach steps.
Critical Competencies: There are three areas where a practitioner and/or organization must have and apply competencies in order to be effective in implementing the ITIL/ITSM guidance:
Bloom’s taxonomy levels 2–4 will be the focus of the exam. The exam’s overall level is level 3.
IF SO, HOW MANY POINTS WILL THE ITIL MANAGING PROFESSIONALS ADD TO THE ITIL EXPERT?
In the ITIL certification framework, the ITIL Managing Professionals certification will be worth three credits. These credits may be applied toward ITIL Expert certification in the same manner as Foundation, Intermediate, and Managing Across the Lifecycle (MALC) credits are applied today.