ITIL 4 Managing Professional Training & Certification Course

ITIL 4 Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows. 

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ITIL 4 Managing Professional

About ITIL 4(MP) Certification

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. This new version of the professional course is designed to help IT managers and practitioners achieve the highest level of knowledge and understanding of ITIL. This course helps you to lead, manage and deliver your business-critical IT services, teams and workflows.

The Managing Professional (MP) course, accredited by Peoplecert, is designed to provide you with a solid grounding in ITIL®, enabling you to gain a better understanding of the different aspects of the service lifecycle and workflows.

Accredited by :

Prerequisite

 ITIL Expert or 17 credits from ITIL v3 Scheme

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    UPCOMING SCHEDULES

    Training Calendar

    Online
    First class
    Last class
    No. of days
    Class time
    (TOGAF)
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    ISO 27001
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    MSP 5F
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    CEHV 11
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    CVO-002
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    CVO-007
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm
    CVO-007
    June 25
    July 03
    09 Days
    09:00 am – 05:00 pm

    ITIL® 4 Managing Professional Course Curriculum

    ITIL® 4 Managing Professional Transition - 5 Days (40 Hours)

    The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The associated certification exam voucher is included with this course.

    • Understand the key concepts of service management

    • Understand how the ITIL guiding principles can help an organization adapt and adapt service management

    • Understand the four dimensions of service management

    • Understand the purpose and components of the ITIL service value system

    • Understand the activities of the service value chain, and how they interconnect

    • Understand how to plan and build a service value stream to create, deliver, and support services

    • Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and Value streams

    • Know how to create, deliver and support services

    • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

    • Understand the digital product lifecycle in terms of the ITIL ‘operating model’

    • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

    • Understand how customer journeys are designed

    • Know how to foster stakeholder relationships

    • Know how to shape demand and define service offerings

    • Know how to onboard and offboard customers and users

    • Know how to act together to ensure continual value co-creation (service consumption/provisioning)

    • Know how to realize and validate service value

    • Understand the scope and activities relevant to Direct and plan
    • Understand the role of GRC and how to integrate the principles and methods into the service value system
    • Understand and know how to use the key principles and methods of Organizational Change Management to direction, plan, and improvement
    • ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark AXELOS Limited used, under the permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trademark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

    The purpose of the ITIL 4 Managing Professional Transition Qualification is:

    Exam Info

    Skills You Learn

    Our Training Modalities

    Customised Corporate Training Icon
    Online Live Classes

    Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers

    Interactive sessions (1)
    Public Classes

    Extensive hands-on class room training at par with international standards

    Training & Development
    Corporate Training

    Dedicated and strategised learning methodologies to achieve improved and effective ROI of employees in the organisation.

    Service Management Key Features

    Key Features

    Who can join
    ITIL Certification Training?

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    Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wish to develop their knowledge and application.

    who-can-join

    Why to choose us

    Best AccreditedTrainer
    Best Accredited Trainer

    We provide the best training by an experienced & accredited trainer. Our trainers are highly qualified and have decades of experience in the subject.

    Free CareerMentor
    Free Career
    Mentor

    If the participant is having problems with his/her career or skills or is depressed due to lack of promotion, we offer free career mentoring and point out the right path for him/her.

    InternationallyRecognised Certifications
    Internationally Recognised Certifications

    We are a well-known Accredited Training & Certification Organization, offering more than 75 globally recognized professional certifications.

    100% Money-Back Guarantee
    100% Money-Back Guarantee

    Ensure your success in the certification exam. You are covered with 100% money back guarantee.®

    100% Pass Rate
    100%
    Pass Rate

    Guaranteed Pass in Training Certification. Our trainers discuss real time scenarios so that the participant can learn easily.

    No HiddenCharges
    No Hidden Charges

    Course fee includes training fee, exam fee, certification fee & all taxes. We do not charge any additional/hidden fees.

    Gratifying Reviews From ZOC Learners

    Haftu Hailezgy
    Haftu Hailezgy
    2022-07-07
    Recently, I had a chance to attend an online course with ZOC Technologies remotely from West Africa, and I was satisfied with the training quality, staff dedication and delivery as promised in general and specifically I respect and appreciate the client orientation skill demonstrated by the sales manager named Ganesh Angane.
    Ankur Srivastava
    Ankur Srivastava
    2022-07-05
    Zoe technologies is a great place to learn and passing the cloud certifications. I passed my Azure Administrator exam with the help of learning materials/training provided by the company. Pooja is really helpful co-ordinator and she helped a lot in guiding me to the correct training tutors.
    Makarand Shiriskar
    Makarand Shiriskar
    2022-07-02
    Gaurav Dubey
    Gaurav Dubey
    2022-06-29
    Good experience with zoc
    Afroz Alam
    Afroz Alam
    2022-06-29
    Very educative and totally worth it. I'm happy and i feel fulfilled being able to complete this course successfully. The tutor took his time to explain each concept and the videos were short and straight to the point. Assignments and class works were challenging, which helps in understanding what is being taught. Thank you
    NARESH BIKKINA
    NARESH BIKKINA
    2022-06-24
    Zoc Technologies is very professional and great Training institute. The trainers come with many years of experience and in-depth knowledge. They helped me to prepare well for information security as well project management related certifications. Highly recommend for people aspiring on International certifications…Thank you for the great support.
    Amit Kamate
    Amit Kamate
    2022-06-17
    Through Professional approach of the Institute. They are very supportive and training were to the mark . Ganesh was specifically looking after my training program and was always available for any assistance. I cleared my PMP exams and thanks to Ganesh and Kavita and those who all guided me . Definitely I recommend this institute
    Uma Katyayani Veerubhotla
    Uma Katyayani Veerubhotla
    2022-06-15
    Md Rahman
    Md Rahman
    2022-06-14
    Pooja is so active person. She is so responsible to finish his job
    Heston D'Silva
    Heston D'Silva
    2022-06-14
    Great services and training as always. Thanks to Pooja for her support and professionalism. Highly recommend.

    ITIL 4 (MP) Training FAQs

    The ITIL® Managing Professionals Certification is designed to teach professionals how to apply the ITIL® framework in real-world situations. It ensures a seamless and efficient deployment with increased performance efficiency. This certification allows employees to follow well-defined criteria for integrating ITIL® into current business models in order to achieve corporate objectives.

    ITIL® Managing Professionals Certification is valid for a lifetime and does not need to be renewed. Though it has been confirmed that ITIL Managing Professionals in English will be discontinued on January 1, 2022.

    Individuals must have either an ITIL v3 Foundation* or an ITIL 4 Foundation credential to take the ITIL Managing Professionals exam.

    The ITIL Managing Professionals certification is not required to obtain the ITIL Intermediate Level qualifications.

    The ITIL Managing Professionals certification is worth three credits toward the ITIL Expert certification.

    As part of our My ITIL programme, ITIL Managing Professionals is awarded 15 points toward your ITIL digital badge.

    The exam is open book and consists of multiple choice questions that are based on a scenario.

    * Until ITIL v3 is phased out, ITIL v2 Foundation + v3 Bridge will be accepted.

    The ITIL Managing Professionals is now designed to be a single qualification rather than a series.

    The exam is based on several components of the ITIL core material, such as the Planning to Implement Service Management book, as well as extra guidance that is currently being written to address more in-depth practical application techniques.

    The qualification covers the following topics at a high level:

    CSI Approach: Using the CSI Approach as an organizing framework to guide a person or team through the implementation of ITIL/ITSM recommendations in practice. Includes a list of specific procedures and approaches to employ at different stages of the Approach.

    Guiding Principles: A set of general principles that should be utilized to guide decisions and activities when implementing ITIL/ITSM, often when a person or team progresses through the CSI Approach steps.

    Critical Competencies: There are three areas where a practitioner and/or organization must have and apply competencies in order to be effective in implementing the ITIL/ITSM guidance:

    • Communication
    • Metrics, and Measurement
    • Organizational Change Management

    The exam will be a scenario-based multiple-choice exam with a case study that will assess the candidate’s ability to apply the knowledge and skills learned to the best of their ability. Both ITIL/ITSM Subject Matter Experts and AXELOS’ highly experienced team of test experts are used in the exam development process.

    Bloom’s taxonomy levels 2–4 will be the focus of the exam. The exam’s overall level is level 3.

    IF SO, HOW MANY POINTS WILL THE ITIL MANAGING PROFESSIONALS ADD TO THE ITIL EXPERT?

    In the ITIL certification framework, the ITIL Managing Professionals certification will be worth three credits. These credits may be applied toward ITIL Expert certification in the same manner as Foundation, Intermediate, and Managing Across the Lifecycle (MALC) credits are applied today.

    ITIL Foundation will be required before taking ITIL Managing Professionals, as it will complement rather than replace the Foundation qualification. To that aim, candidates for the ITIL Managing Professionals course must have passed the ITIL Foundation test and be conversant with the principles of ITSM as well as the ITIL organization-wide common language. With ITIL Managing Professionals, which is the next level after Foundation and not a replacement, these lessons will be put into context to explain the “how” of successful improvement efforts.

    ITIL Managing Professionals is another degree within the scheme that provides credits for those on a path to ITIL Expert by being additive to the existing qualification scheme.

    ITIL Managing Professionals assistance focuses on putting what you’ve learned into practise. There is no analogous qualification to fast track from in the current ITIL qualification framework.

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