ITIL 4 Managing Professional Training & Certification Course
ITIL 4 Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.
About ITIL 4(MP) Certification
ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. This new version of the professional course is designed to help IT managers and practitioners achieve the highest level of knowledge and understanding of ITIL. This course helps you to lead, manage and deliver your business-critical IT services, teams and workflows.
The Managing Professional (MP) course, accredited by Peoplecert, is designed to provide you with a solid grounding in ITIL®, enabling you to gain a better understanding of the different aspects of the service lifecycle and workflows.
Accredited by :
Prerequisite
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UPCOMING SCHEDULES
Training Calendar
Online | First class | Last class | No. of days | Class time | |
|---|---|---|---|---|---|
(TOGAF) | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
ISO 27001 | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
MSP 5F | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
CEHV 11 | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
CVO-002 | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
CVO-007 | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
CVO-007 | June 25 | July 03 | 09 Days | 09:00 am – 05:00 pm | |
ITIL® 4 Managing Professional Course Curriculum
ITIL® 4 Managing Professional Transition - 5 Days (40 Hours)
The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The associated certification exam voucher is included with this course.
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Understand the key concepts of service management
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Understand how the ITIL guiding principles can help an organization adapt and adapt service management
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Understand the four dimensions of service management
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Understand the purpose and components of the ITIL service value system
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Understand the activities of the service value chain, and how they interconnect
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Understand how to plan and build a service value stream to create, deliver, and support services
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Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and Value streams
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Know how to create, deliver and support services
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Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
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Understand the digital product lifecycle in terms of the ITIL ‘operating model’
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Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
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Understand how customer journeys are designed
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Know how to foster stakeholder relationships
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Know how to shape demand and define service offerings
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Know how to onboard and offboard customers and users
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Know how to act together to ensure continual value co-creation (service consumption/provisioning)
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Know how to realize and validate service value
- Understand the scope and activities relevant to Direct and plan
- Understand the role of GRC and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, plan, and improvement
- ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark AXELOS Limited used, under the permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trademark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
The purpose of the ITIL 4 Managing Professional Transition Qualification is:
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1. To allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional.
- 2. To provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
Exam Info
- LEVEL: Practitioner
- RE-CERTIFICATION Required: No
- Total Marks: 40
- PASS MARK: 26 (70%)
- Total no. of questions: 40 questions
- Negative Marking: No
- Type: Multiple Choice, Computerized Adaptive Testing (CAT)
- Duration of exam: ITIL Practitioner Exam (Online) will be of 135 minutes
Skills You Learn
- Concepts of service management
- The business model for managing IT projects
- The life cycle of projects
- The risk management process
- The change management process
Our Training Modalities
Online Live Classes
Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers
Public Classes
Extensive hands-on class room training at par with international standards
Corporate Training
Dedicated and strategised learning methodologies to achieve improved and effective ROI of employees in the organisation.
Key Features
- Certification is Accredited by Peoplecert- Our Authorised Partner
- Deliverables : Courseware, Question Bank, Training Kit
- Authorised Study material from Peoplecert
- Globally Recognised Certificate of Participation from Peoplecert upon course completion
- Access study resources like case studies, exercises, eBooks, mock tests, & more upto a year.
- Doubt Clearing Sessions By Our Expert Trainers
Who can join
ITIL Certification Training?
- IT Professionals
- Application Managers
- Change Manager
- Project Director/Project Manager
- Quality Assurance Manager
- Process Owner
- Database Administrators
- IT Operations Manager
Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wish to develop their knowledge and application.
Why Choose ZOC?
Best Accredited Trainer
We provide the best training by an experienced & accredited trainer. Our trainers are highly qualified and have decades of experience in the subject.
Free Career
Mentor
If the participant is having problems with his/her career or skills or is depressed due to lack of promotion, we offer free career mentoring and point out the right path for him/her.
Internationally Recognised Certifications
We are a well-known Accredited Training & Certification Organization, offering more than 75 globally recognized professional certifications.
100% Money-Back Guarantee
Ensure your success in the certification exam. You are covered with 100% money back guarantee.®
100%
Pass Rate
Guaranteed Pass in Training Certification. Our trainers discuss real time scenarios so that the participant can learn easily.
No Hidden Charges
Course fee includes training fee, exam fee, certification fee & all taxes. We do not charge any additional/hidden fees.
Gratifying Reviews From ZOC Learners
ITIL 4 (MP) Training FAQs
The ITIL® Managing Professionals Certification is designed to teach professionals how to apply the ITIL® framework in real-world situations. It ensures a seamless and efficient deployment with increased performance efficiency. This certification allows employees to follow well-defined criteria for integrating ITIL® into current business models in order to achieve corporate objectives.
ITIL® Managing Professionals Certification is valid for a lifetime and does not need to be renewed. Though it has been confirmed that ITIL Managing Professionals in English will be discontinued on January 1, 2022.
Individuals must have either an ITIL v3 Foundation* or an ITIL 4 Foundation credential to take the ITIL Managing Professionals exam.
The ITIL Managing Professionals certification is not required to obtain the ITIL Intermediate Level qualifications.
The ITIL Managing Professionals certification is worth three credits toward the ITIL Expert certification.
As part of our My ITIL programme, ITIL Managing Professionals is awarded 15 points toward your ITIL digital badge.
The exam is open book and consists of multiple choice questions that are based on a scenario.
* Until ITIL v3 is phased out, ITIL v2 Foundation + v3 Bridge will be accepted.
The ITIL Managing Professionals is now designed to be a single qualification rather than a series.
The exam is based on several components of the ITIL core material, such as the Planning to Implement Service Management book, as well as extra guidance that is currently being written to address more in-depth practical application techniques.
The qualification covers the following topics at a high level:
CSI Approach: Using the CSI Approach as an organizing framework to guide a person or team through the implementation of ITIL/ITSM recommendations in practice. Includes a list of specific procedures and approaches to employ at different stages of the Approach.
Guiding Principles: A set of general principles that should be utilized to guide decisions and activities when implementing ITIL/ITSM, often when a person or team progresses through the CSI Approach steps.
Critical Competencies: There are three areas where a practitioner and/or organization must have and apply competencies in order to be effective in implementing the ITIL/ITSM guidance:
- Communication
- Metrics, and Measurement
- Organizational Change Management
The exam will be a scenario-based multiple-choice exam with a case study that will assess the candidate’s ability to apply the knowledge and skills learned to the best of their ability. Both ITIL/ITSM Subject Matter Experts and AXELOS’ highly experienced team of test experts are used in the exam development process.
Bloom’s taxonomy levels 2–4 will be the focus of the exam. The exam’s overall level is level 3.
IF SO, HOW MANY POINTS WILL THE ITIL MANAGING PROFESSIONALS ADD TO THE ITIL EXPERT?
In the ITIL certification framework, the ITIL Managing Professionals certification will be worth three credits. These credits may be applied toward ITIL Expert certification in the same manner as Foundation, Intermediate, and Managing Across the Lifecycle (MALC) credits are applied today.
ITIL Foundation will be required before taking ITIL Managing Professionals, as it will complement rather than replace the Foundation qualification. To that aim, candidates for the ITIL Managing Professionals course must have passed the ITIL Foundation test and be conversant with the principles of ITSM as well as the ITIL organization-wide common language. With ITIL Managing Professionals, which is the next level after Foundation and not a replacement, these lessons will be put into context to explain the “how” of successful improvement efforts.
ITIL Managing Professionals is another degree within the scheme that provides credits for those on a path to ITIL Expert by being additive to the existing qualification scheme.
ITIL Managing Professionals assistance focuses on putting what you’ve learned into practise. There is no analogous qualification to fast track from in the current ITIL qualification framework.
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