ITIL 4 Managing Professionals Training & Certification Course

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Understand and adapt the changing methodologies of service management through the ITIL Managing Professional course. Learn and grow your skillset and gain practical to adopt service management strategies.
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About ITIL 4(MP) Certification

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. This new version of the professional course is designed to help IT managers and practitioners achieve the highest level of knowledge and understanding of ITIL. This course helps you to lead, manage and deliver your business-critical IT services, teams and workflows.

The Managing Professional (MP) course, accredited by Peoplecert, is designed to provide you with a solid grounding in ITIL®, enabling you to gain a better understanding of the different aspects of the service lifecycle and workflows.

Accredited by :


 ITIL Expert or 17 credits from ITIL v3 Scheme

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Key Features of ITIL (MP) Training with ZOC

Skills You Learn

There are currently no events.


Best Accredited Trainer

We provide the best training by an experienced & accredited trainer. Our trainers are highly qualified and have decades of experience in the subject.

Free Career Mentor

If the participant is having problems with his/her career or skills or is depressed due to lack of promotion, we offer free career mentoring and point out the right path for him/her.

Internationally Recognised Certifications

We are a well-known Accredited Training & Certification Organization, offering more than 75 globally recognized professional certifications.

100% Money-Back Guarantee

Ensure your success in the certification exam. You are covered with 100% money back guarantee.

100% Pass Rate

Guaranteed Pass in Training Certification. Our trainers discuss real time scenarios so that the participant can learn easily.

No Hidden Charges

Course fee includes training fee, exam fee, certification fee & all taxes. We do not charge any additional/hidden fees.

Course Curriculum

ITIL® 4 Managing Professional Transition - 5 Days (40 Hours)

The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The associated certification exam voucher is included with this course.

Understand the key concepts of service management

Understand how the ITIL guiding principles can help an organization adapt and adapt service management

Understand the four dimensions of service management

Understand the purpose and components of the ITIL service value system

Understand the activities of the service value chain, and how they interconnect


Understand how to plan and build a service value stream to create, deliver, and support services

Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and Value streams

Know how to create, deliver and support services


Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT


Understand how customer journeys are designed

Know how to foster stakeholder relationships

Know how to shape demand and define service offerings

Know how to onboard and offboard customers and users

Know how to act together to ensure continual value co-creation (service consumption/provisioning)

Know how to realize and validate service value


Understand the scope and activities relevant to Direct and plan

Understand the role of GRC and how to integrate the principles and methods into the service value system

Understand and know how to use the key principles and methods of Organizational Change Management to direction, plan, and improvement

ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark AXELOS Limited used, under the permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trademark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

The purpose of the ITIL 4 Managing Professional Transition Qualification is:

Exam Info

Intro Video

Our Training Modalities

Online Live Classes

Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers

Public Classes

Extensive hands-on class room training at par with international standards

Corporate Training

Dedicated and strategised learning methodologies to achieve improved and effective ROI of employees in the organisation.

Who can join ITIL4 (MP) Training ?

IT Professionals

Application Managers

Change Manager

Project Director/Project Manager

Quality Assurance Manager

Process Owner

Database Administrators

IT Operations Manager

Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wish to develop their knowledge and application.

Cost of ITIL 4 (MP) Training & Certification ?

Contact us to get the best price and discount offers .

We also offer special deals for groups/batches

ITIL 4 (MP) Training FAQs

The ITIL® Managing Professionals Certification is designed to teach professionals how to apply the ITIL® framework in real-world situations. It ensures a seamless and efficient deployment with increased performance efficiency. This certification allows employees to follow well-defined criteria for integrating ITIL® into current business models in order to achieve corporate objectives.

ITIL® Managing Professionals Certification is valid for a lifetime and does not need to be renewed. Though it has been confirmed that ITIL Managing Professionals in English will be discontinued on January 1, 2022.

Individuals must have either an ITIL v3 Foundation* or an ITIL 4 Foundation credential to take the ITIL Managing Professionals exam.

The ITIL Managing Professionals certification is not required to obtain the ITIL Intermediate Level qualifications.

The ITIL Managing Professionals certification is worth three credits toward the ITIL Expert certification.

As part of our My ITIL programme, ITIL Managing Professionals is awarded 15 points toward your ITIL digital badge.

The exam is open book and consists of multiple choice questions that are based on a scenario.


Until ITIL v3 is phased out, ITIL v2 Foundation + v3 Bridge will be accepted.

The ITIL Managing Professionals is now designed to be a single qualification rather than a series.

The exam is based on several components of the ITIL core material, such as the Planning to Implement Service Management book, as well as extra guidance that is currently being written to address more in-depth practical application techniques.

The qualification covers the following topics at a high level:

CSI Approach: Using the CSI Approach as an organizing framework to guide a person or team through the implementation of ITIL/ITSM recommendations in practice. Includes a list of specific procedures and approaches to employ at different stages of the Approach.

Guiding Principles: A set of general principles that should be utilized to guide decisions and activities when implementing ITIL/ITSM, often when a person or team progresses through the CSI Approach steps.

Critical Competencies: There are three areas where a practitioner and/or organization must have and apply competencies in order to be effective in implementing the ITIL/ITSM guidance:

  • Communication
  • Metrics, and Measurement
  • Organizational Change Management
The exam will be a scenario-based multiple-choice exam with a case study that will assess the candidate’s ability to apply the knowledge and skills learned to the best of their ability. Both ITIL/ITSM Subject Matter Experts and AXELOS’ highly experienced team of test experts are used in the exam development process.

Bloom’s taxonomy levels 2–4 will be the focus of the exam. The exam’s overall level is level 3.


In the ITIL certification framework, the ITIL Managing Professionals certification will be worth three credits. These credits may be applied toward ITIL Expert certification in the same manner as Foundation, Intermediate, and Managing Across the Lifecycle (MALC) credits are applied today.

ITIL Foundation will be required before taking ITIL Managing Professionals, as it will complement rather than replace the Foundation qualification. To that aim, candidates for the ITIL Managing Professionals course must have passed the ITIL Foundation test and be conversant with the principles of ITSM as well as the ITIL organization-wide common language. With ITIL Managing Professionals, which is the next level after Foundation and not a replacement, these lessons will be put into context to explain the “how” of successful improvement efforts.
ITIL Managing Professionals is another degree within the scheme that provides credits for those on a path to ITIL Expert by being additive to the existing qualification scheme.
ITIL Managing Professionals assistance focuses on putting what you’ve learned into practise. There is no analogous qualification to fast track from in the current ITIL qualification framework.

ITIL 4 (MP) Certification Reviews

Mohini Yavatkar
Mohini Yavatkar
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Had Great experience with ZOC technologies for ITIL training and certification. One of the best institute for ITIL training.
 shourya mukherjee
shourya mukherjee
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Thank you Zoc technologies for helping me with obtaining the ITILV4 certification and conducting the training. Thanks to Jayant who coordinated everything and helped me in the process
  Shirish Lokhande
Shirish Lokhande
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I have done ITIL v4 from Zoc Technologies. This is great learning platform with good guidance and support. Zoc made my learning fruitful and worthy with better understanding.
 Punitha Krishnegowda
Punitha Krishnegowda
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My Personal Experience with Zoc Technologies, I Opted this for my ITIL Certification by seeing reviews here in Google. I have successfully certified. Thank you Zoc for the excellent service. I definitely recommend this institute and trust it's services.