ITIL v4 Foundation Training & Certification

Successfully completing the ITIL V4 Foundation Training & Certification is your first step on a journey to improve your IT-enabled enterprise.

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ITIL® v4 Foundation Certification

About ITIL v4 Certification

Are you prepared to make an impact in the IT industry?  The ITIL V4 Foundation Certification & Training Course will give you the skills you need to deliver value to customers and collaborate effectively within IT teams. This course is based on the latest evolution of the ITIL framework, so you can be confident that you’re learning the most up-to-date best practices. Plus, with our expert instructors, you’ll get all the support you need to pass the certification exam.

The ITIL 4 Foundation Certification provides validation of your expertise as an ITSM professional. The designation is offered by AXELOS, a global authority in ITSM and the provider of the world’s most popular framework for best practices in IT Service Management. Passing the exam demonstrates your understanding of ITSM concepts, practices, and procedures. The ITIL® V4 Foundation certification helps the organisation to implement ITIL V4 framework, a recognised management framework that focuses on helping organisations implement services, improve the performance of IT-related activities, and deliver service excellence.

Accredited by :

Accredited by: ITIL®️ course on this page are offered by Ducis Management Consulting Private Limited ATO of AXELOS Limited. ITIL ®️is a registered trade mark of AXELOS Limited. All rights reserved.

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    There is no prerequisite for eligibility to take up the ITIL V4 certification exam. Passionate freshers who want and have a thorough knowledge of the Service Management domain can take up the ITIL V4 Foundation Certification Exam. Enquire about the ITIL Foundation Exam cost today. Give us a call!
    ITIL Framework

    ITIL Certification Course Curriculum

    ITIL® 4 Foundation - 2 Days (16 Hours)

    By the end of this course, you’ll possess a comprehensive grasp of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4.

    • Introduction to ITIL
    • Key Concepts of ITIL
    • The Four Dimensions of Service Management
    • The ITIL Service Value System
    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimize and Automate
    • Governance
    • The Service Value Chain
    • Continual Improvement
    • Continual Improvement
    • Service Level Management
    • Change Control
    • Incident Management
    • Service Request Management
    • Service Desk
    • Problem Management
    • General Management Practices
    • Service Management Practices
    • Technical Management Practices

    Exam Info

    Our Training Modalities

    Customised Corporate Training Icon
    Online Live Classes

    Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers

    Interactive sessions (1)
    Public Classes

    Extensive hands-on class room training at par with international standards

    Training & Development
    Corporate Training

    Dedicated and strategised learning methodologies to achieve improved and effective ROI of employees in the organisation.

    Service Management Key Features

    Key Features

    Skills You Learn

    ITIL V4- Course Introduction

    Who can join
    ITIL Certification Training?


    Why Choose ZOC?

    Best AccreditedTrainer
    Best Accredited Trainer

    We provide the best training by an experienced & accredited trainer. Our trainers are highly qualified and have decades of experience in the subject.

    Free CareerMentor
    Free Career

    If the participant is having problems with his/her career or skills or is depressed due to lack of promotion, we offer free career mentoring and point out the right path for him/her.

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    Internationally Recognized Certifications

    We are a well-known Accredited Training & Certification Organization, offering more than 75 globally recognized professional certifications.

    100% Money-Back Guarantee
    100% Money-Back Guarantee

    Ensure your success in the certification exam. You are covered with 100% money back guarantee.®

    100% Pass Rate
    Pass Rate

    Guaranteed Pass in Training Certification. Our trainers discuss real time scenarios so that the participant can learn easily.

    No HiddenCharges
    No Hidden Charges

    Course fee includes training fee, exam fee, certification fee & all taxes. We do not charge any additional/hidden fees.

    Gratifying Reviews From ZOC Learners

    Haftu Hailezgy
    Haftu Hailezgy
    Recently, I had a chance to attend an online course with Zoc Learnings remotely from West Africa, and I was satisfied with the training quality, staff dedication and delivery as promised in general and specifically I respect and appreciate the client orientation skill demonstrated by the sales manager named Ganesh Angane.
    Ankur Srivastava
    Ankur Srivastava
    Zoe technologies is a great place to learn and passing the cloud certifications. I passed my Azure Administrator exam with the help of learning materials/training provided by the company. Pooja is really helpful co-ordinator and she helped a lot in guiding me to the correct training tutors.
    Gaurav Dubey
    Gaurav Dubey
    Good experience with zoc
    Afroz Alam
    Afroz Alam
    Very educative and totally worth it. I'm happy and i feel fulfilled being able to complete this course successfully. The tutor took his time to explain each concept and the videos were short and straight to the point. Assignments and class works were challenging, which helps in understanding what is being taught. Thank you
    Zoc Learnings is very professional and great Training institute. The trainers come with many years of experience and in-depth knowledge. They helped me to prepare well for information security as well project management related certifications. Highly recommend for people aspiring on International certifications…Thank you for the great support.
    Amit Kamate
    Amit Kamate
    Through Professional approach of the Institute. They are very supportive and training were to the mark . Ganesh was specifically looking after my training program and was always available for any assistance. I cleared my PMP exams and thanks to Ganesh and Kavita and those who all guided me . Definitely I recommend this institute
    Md Rahman
    Md Rahman
    Pooja is so active person. She is so responsible to finish his job
    Heston D'Silva
    Heston D'Silva
    Great services and training as always. Thanks to Pooja for her support and professionalism. Highly recommend.

    ITIL Training FAQs

    ITIL stands  for Information Technology Infrastructure Library. This course introduces to the best practices which are responsible for making your career successful in IT Service Management. With an advert of Information Technology globally, the role of ITIL started gaining momentum and popularity which led to the creation of a universal set of practices and framework laying the foundation of a secure, reliable, flexible, and scalable IT environment.

    The ITIL framework consists of five books in which every book has a separate curriculum of the IT service lifecycle. It helps to deliver rigid practical guidelines for creation, strategising and execution of the product or service development processes.

    Namely, the five books are Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

    ITIL 4 is the scale that defines the credibility of knowledge and skills authentication of one’s knowledge about the IT environments and processes. It certifies the skills required by the professionals to establish IT infrastructure and become an asset to the IT culture of an organization.

    This professional certification allows candidates to acquire a systematic knowledge of ITSM best practices and a set of procedures that benefits their professional and personal skill set and career. Since ITIL v4 certified professionals are highly in demand, it is necessary to adapt the structured ITSM processes’ knowledge.

    Zoc Learnings provides you a platform to learn and grow through our quality and comprehensive courseware, online live Bootcamp, and self-paced online learning courses from highly qualified and experienced real-time trainers and experts. With an industry experience of many years, with much-reputed clientele, we stand firm to provide quality training to our customers and carve a path for their growth.

    As we already mentioned, there is no eligibility criteria to apply for the  ITIL 4 Foundation Certification. It would be an added advantage if the candidates have some prior experience, knowledge or exposure in the IT field as it helps them grasp concepts quickly.

    It would take almost 2-3 days equivalent to 24 hours of training. The mode of learning can cause a difference in this. To know more, you can fill the form or enquire from us directly.

    Yes, the ITIL v4 Foundation Course is designed and is best suited for those professionals who want to step in and make their career in the field of ITSM. Thus, it is preferred that only ITSM professionals go for this course.  Also, if you want to step into this field, you can apply for the course to gain knowledge about ITSM.

    ITIL v4 course fees include training sessions, accredited course material, complete exam preparation guidance from real-time qualified and trained experts and instructors, mock test papers, access to courseware over a year, and additional resources to help you get through your ITIL examination with flying colors.

    Candidates who have already passed ITIL v3 and are Certified are assigned credit values based on the ITIL content which further contributes to your ITIL professional education. ITIL v3 certified professionals are directly eligible for ITIL v4 Transition Module. It aims to cope up with the changes in the new curriculum and provide candidates with an updated ITIL Managing Professional (MP) designation.

    ITIL v4 is the latest version of ITIL which was released in February 2019. It is seen as the first major update since 2007, prior to which ITIL v3 was in play.

    ITIL v3 had 5 levels:






    And now, ITIL v4 has only 4 levels:


    Managing Professional

    Strategic Leader


    The ITIL v4 levels have a more flexible approach giving more practical and modernized knowledge of the IT industry. The models and methodologies are based on the current innovations in the corporate sector and hence, enables the quick and convenient adoption of methods, applicable in myriad domains.

    Therefore, there is no doubt that the ITIL 4 Certification adds an advantage to the professional persona of those who are already ITIL v3 certified. Also, once the ITIL 4 Foundation course is complete, the candidates can further apply for ITIL 4 Managing Professional course.

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