Enjoy higher Return On Investments for ITSM
Unfortunately, the elementary objective of ITIL is not to diminish an organization’s ITSM spending. Rather, it is about maximizing the ITSM practices’ value by making them more streamlined, constructive, and supportive when it comes to pursuing important business goals.
While this should give you the permission of trimming the fat where you find it, the prime financial advantage of using ITIL4 will be a greater return on the invested amount. With higher standard services, an atmosphere of continuous improvement, and quicker response times for dealing with any issues that appear, you should notice a boost not only in the customer satisfaction scores you get, but also in your profits.
Future-proof your ITSM practices
Making Investement in sometop-tier ITIL coursewith a firmLMS platform may appear steep in the short run, but it is necessary to keep the long term benefits in mind. Reduced development times, higher-quality products, and streamlining in fault resolution can all lead to higher profits, as well as lower expenditure once wasteful and non-essential practices are removed from your service development cycle.
With ITIL 4, however, your investment will enjoy the benefit of future-proofing ITSM practices you adhere to. ITIL 4 holds the singleton advantage of being community-driven, with a worldwide collection of practitioners ready for continually troubleshooting and suggesting improvements for the framework. This will keep ITIL 4 in contact with the ever-evolving world of ITSM, equipping users to take benefit of future technology changes and IT service management practices.
Speedy problem-solving and service delivery
Speed is key in any industry or enterprise, whether in repairing errors, delivering services, or taking advantage of new opportunities. This is necessary for maintaining a market share, as well as customer satisfaction rates.
Having the most efficient ITSM practices in place is important for this. One of the greatest ITIL benefits is that it focuses on streamlined development and incident management without sacrificing the quality of service. By reacting to and predicting the potential issues before they can become major problems, your team can make sure that services are released with fewer risks. This, in turn, will aid you in avoiding costly periods of downtime, along with the resulting customer complaints.
Remember, it is crucial to take the initiative when problem management steps in. Embarrassing errors can easily turn into PR disasters in the present digital age, and there are always competitors who are ready for offering alternatives to inferior services.
Continuous Improvement in service
Consider the most famous digital services in the world, such asGoogle and Facebook. Did they reach where they are by remaining static or have they always hunted ways for streamlining and modernizing their offerings?
After the release of service, there will always be methods of improving it. This can involve regular strategic reviews, experimenting with new features, collecting customer feedback, and so on. ITIL offers several ITSM tools and tips for helping with this, ensuring that services can be reviewed and amended competently (without your business having to wait for something to go wrong!)
Keep in mind, this commitment towards continual service improvement will create a wonderful effect when it comes to customer retention. At the same time, it will also leave you flexible enough for embracing positive change whenever any opportunity appears. This will allow you to remain on top of the competitors and continually take the initiative of offering the best quality services in your market.
Aligning IT and business together
A communication gap between teams can often end up in creating siloed thinking, even within IT departments. Everybody from the development teams to the desk of service can end up focusing solely on their own targets and KPIs rather than broad business requirements. As a result, departments will often see delays, a startling lack of objectivity, and incessant finger-pointing whenever something doesn’t go right.
Poor alignment between IT and business can result in serious planning, developing, improving, and releasing product setbacks. At the same time, poor awareness of the capabilities of an IT department can result in unrealistic targets and expectations, as well as low support from higher-ups.
ITIL 4 makes sure that the IT and business requirements remain aligned, helping actors on both sides to work in tandem. It motivates organizations for treating IT departments as IT service providers, complete with specified priorities, roles, and targets. This accountability and clarity can make it much easier for IT teams to make progress towards key goals, such as faster complaint resolution services, earlier release dates, or simply adding new features.
Non-Complex integration with current ITSM practices
After more than ten years, ITIL v3 made its fair share of criticism. One of the most common issues was that it was moving to a stage where it becomes increasingly out of touch with the greater ITSM community, particularly when it came to compatibility with other frameworks.
The problem isn’t simply that ITIL is not the only game in town, but that different aspect of ITSM are covered by alternative frameworks.
For example, DevOps has much more focus on human elements in the IT service management process. In theory, when you combine DevOps with ITIL, it would create a more holistic approach towards overall management, but it is only with the updated ITIL update that this synthesis is getting active encouragement.
Indeed, when ITIL 4 was announced, AXELOS very quickly stated that it would be compatible with other ITSM frameworks and processes, including Lean, DevOps, and Agile. If your organisation is using an ITSM standard already, you should not have any trouble integrating it with the latest ITIL versions.