ITIL v4 Foundation Training & Certification Training Course
Gain essential skills in IT service management, streamline processes, and enhance customer satisfaction with ITIL v4 Foundation Training & Certification.
- Course Duration: 12-24 months
- Course Type: Online
- Benefits: Scholarship & EMI options available
- Internationally Recognized
Key Features of ITIL v4 Foundation Training with ZOC
- Governing Body: PeopleCert, on behalf of AXELOS.
- Lifetime Certification: ITIL v4 Foundation certification is valid for life, with no need for renewal.
- Focus on Service Management: Learn key concepts, guiding principles, and practices for effective IT service management.
- Practical Learning: Engage with real-world scenarios, case studies, and interactive exercises to apply ITIL principles.
- Expert Trainers: Led by certified ITIL trainers with extensive industry experience in IT service management.
- Comprehensive Study Materials: Access to study guides, practice exams, and in-depth resources for exam preparation.
- Global Recognition: ITIL v4 Foundation is a globally recognized certification, respected by leading organizations.
- Post-Certification Support: Ongoing learning opportunities, including webinars, community forums, and support.
- Digital Badge: Earn a shareable, verifiable badge to showcase your certification achievement.
- Flexible Training Options: Available in multiple formats, including live online, in-person, or hybrid sessions to fit your schedule.
About ITIL v4 Foundation® Certification
The ITIL v4 Foundation® Certification is a highly regarded credential for professionals looking to excel in IT service management (ITSM). This certification provides a thorough understanding of ITIL 4 concepts, including the service value system (SVS), guiding principles, and key ITIL practices. It equips you with the knowledge and skills needed to align IT services with the needs of modern businesses, enhance service delivery, and improve customer satisfaction.
With an ITIL v4 Foundation certification, you’ll be empowered to manage and optimize IT services, ensuring they create value for both the organization and its stakeholders. You’ll learn to apply ITIL’s holistic approach, streamline processes, and adopt best practices that drive efficiency, collaboration, and continuous improvement within IT teams.
Zoc Learnings offers a comprehensive ITIL v4 Foundation certification program, designed to provide strategic insights alongside practical knowledge. Led by certified ITIL trainers with extensive industry experience, the program features hands-on exercises, interactive learning sessions, and real-world case studies. You’ll gain a strong foundation in IT service management, preparing you to effectively manage IT services, from strategy and design to delivery and continual improvement. With exclusive access to study materials, exam preparation resources, and expert support, Zoc Learnings ensures you are well-prepared to succeed in your ITIL v4 Foundation certification journey.
Governing Body:
ITIL Certification Course prerequisite
- No formal prerequisites
- Suitable for beginners in IT service management
- Basic understanding of IT concepts is helpful but not required
- Open to professionals from any industry interested in IT service management principles
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ITIL Exam info
- Mode: Online or paper-based exam, proctored by PeopleCert.
- Requirements: No prerequisites, but completion of the ITIL v4 Foundation training course is recommended.
- Exam Duration: 60 minutes.
- Number of Questions: 40 multiple-choice questions.
- Passing Score: 65% (26 out of 40 correct answers).
- Difficulty Level: Moderate; designed for individuals with no prior ITIL experience, but basic IT knowledge is beneficial.
- Credential Awarded: ITIL v4 Foundation certification upon passing the exam.
- Exam Format: Closed book, with no external resources allowed during the exam.
ITIL Skills You Learn
- Service Management Concepts
- ITIL Guiding Principles
- Service Value System (SVS)
- ITIL Service Value Chain
- ITIL Practices
- Collaboration and Communication
- Agile and Lean Integration
- Customer Focus and Experience
- Continual Improvement
What is ITIL v4 Foundation Framework?
The ITIL v4 Foundation framework provides a comprehensive approach to IT service management, focusing on delivering value through effective service management practices. It includes:
Understand Service Management
Learn the fundamentals of IT service management and how it contributes to overall business value.
Adopt ITIL Guiding Principles
Apply the seven guiding principles to ensure flexibility, agility, and continual improvement in service delivery.
Implement the Service Value System (SVS)
Understand how various components like governance, practices, and continual improvement work together to create value.
Utilize the Service Value Chain
Comprehend the interconnected activities involved in designing, delivering, and improving services.
Apply ITIL Practices
Gain insight into key practices, such as incident management and change control, to enhance service performance.
Enhance Collaboration
Develop skills for effective communication and collaboration across different teams and stakeholders.
Integrate Agile and Lean
Learn how to incorporate Agile and Lean principles to drive efficiency and adaptability in service management.
Focus on Customer Experience
Prioritize a customer-centric approach to improve service quality and meet customer expectations.
Drive Continual Improvement
Use continual improvement techniques to optimize processes and deliver ongoing value.
Who can join ITIL v4 Foundation Training?
IT professionals
Service managers
Project managers
Business analysts
IT consultants
Operations staff
IT support staff
Quality assurance professionals
Students and recent graduates
Students TakeAway from ZOC ITIL v4 Foundation Certification Course
- Students receive a certificate upon completing the course.
- Access to pre-recorded training sessions for flexible learning.
- Courseware, Question Bank, Training Kit.
- Accredited study material for quality certification and training
- Access to study resources like case studies, exercises, eBooks, mock tests, & more for up to a year
- Doubt clearing sessions by Expert Trainers
- One Complimentary career guidance session for enrolled candidates with Global Mentors with 100% accuracy
- Mentoring for candidates planning to migrate to countries like Canada and Europe for better prospects, provided by subject experts
- Access to ZOC Global Alumni FORUM for Job assistance or general guidance in Foreign Lands
ITIL v4 Course Curriculum
The ITIL V4 Foundation Curriculum focuses on introducing learners to key concepts and practices of IT Service Management (ITSM) based on the ITIL Course framework. Below is an overview of the curriculum as outlined by PeopleCert:
- Familiarizing with ITIL and knowing its relevance in today’s world.
- The impact of adopting Agile, DevOps, and Lean in extending the applicability of ITIL into the next decade.
- Description of “Service” and “Value”.
- Conceptions such as value co-creation and service relationships.
- The cultural web consists of fundamental values, including the following: Focus on Value, Start where you are and Collaborate and Promote Visibility.
- Real life exercise of the principles.
- Organizations and People.
- Information and Technology.
- Partners and Suppliers.
- Value Streams & Processes.
- Awareness of the studying of the interactions of individual parts of a system in order to produce value.
- ‘Exploring’ of governance, sustaining improvement and ‘voice’ of the service value chain.
- Definition of Done for a feature (user story or product backlog item)
- Definition of Done for a sprint
- Definition of Done for a release
- Definition of Done vs. Acceptance criteria
- Done vs. Done-Done.
- Key activities: PEAK, IDEAL, SPRINT, GOALS, BOUGHT and LAST.
- Interdependency between activities for creating value.
- More than 5000 management practices of which 34 have been overviewed here.
- Concentrating on 15 best practices, such as Incident Management, Change Enablement, Problem Management, and Service Desk.
- Organizational practices that can be associated with these practices in the present-day IT context.
- Significance of ongoing improvement within the various service life cycle phases.
- Strategies and approaches to facilitate service improvements.
- Demonstrates a working knowledge of ITIL terminology and ideas.
- Use case briefs and sample tests to study for the ITIL Course.
- Upon completion, learners will:
- They should have a basic knowledge of ITIL Course.
- Pass the ITIL Foundation examination, which is a worldwide recognized certification in IT service management.
Benefits of ITIL v4 Foundation Training & Certification Course
- Enhanced understanding of IT service management principles
- Improved ability to align IT services with business needs
- Increased career opportunities and advancement potential
- Enhanced skills in managing and delivering IT services
- Greater ability to drive efficiency and continual improvement
- Recognized certification that boosts credibility and professional value
- Practical knowledge applicable to real-world scenarios
- Better communication and collaboration within IT teams and with stakeholders
- Foundation for advanced ITIL certifications and professional development
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Our ITIL certification Training Modalities
ITIL Online Live Classes
Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers
Blended learning
Live instructor-led online classes and self-paced eLearning modules offer real-time interaction with expert trainers and 24/7 access to engaging study materials.
ITIL Corporate Training
Dedicated and strategize learning methodologies to achieve improved and effective ROI of employees in the organization.
Why Choose ZOC Learnings for ITIL v4 Foundation Training & Certification Course?
Your Success = Our Commitment
- Your success is our commitment, and we’re always standing next to our participants to support in his career endeavors.
- We believe in the expertise of our instructors and the effectiveness of our courses.
Free Career Mentoring
- We provide 360 degree career mentoring from senior industry experts.
- We offer free career mentoring for participants facing career or skill-related challenges.
Best Training Sessions
- We promise that all training sessions will take place on the scheduled dates.
- This includes in-person, virtual, and classroom-based sessions.
Round-the-clock Assistance
- One-On-One Learning Assistance
- Help Desk Support
- Resolve Doubts in Real-time
Industry Recognised Certification
- ZOC Learnings Training Certification
- Get the Graded Performance Certificate
- Certificate of Completion
Best Price Guaranteed
- We provide the most competitive price.
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What our Learners have to say
ZoC Technologies have really helped me a lot in getting my ITIL4 certification done comfortably. I would even recommend my colleagues to get their certifications done from ZoC technologies itself.
I was looking to complete ITIL 4 foundation learning & certification and that's when I came across Zoc Learnings. Based on Google reviews, I decided to enquire and I am pleased to say it was a good decision to go ahead with them. The training was good and I was able to complete my certification based on the training & material that was provided.
I got my ITIL v4 Training and Certification done from Zoc. It was online training. The trainer Sandip Pednekar sir is really good at his work and made the session very interactive. Most importantly, I would like to thank Jayant Mohite. He helped me at every stage from enrollment to certification. He ensured all my enrollment related doubts are cleared before enrolling.
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ITIL v4 Foundation Training FAQs
ITIL v4 Foundation is an entry-level certification that provides an understanding of ITIL service management principles and practices.
IT professionals, service managers, project managers, business analysts, and anyone involved in IT service management can benefit from this training.
There are no formal prerequisites, though some experience in IT service management is beneficial.
The course typically lasts between 2 to 5 days, depending on the training provider and format.
Topics include ITIL guiding principles, the service value system, the service value chain, and key ITIL practices.
The exam is a multiple-choice test consisting of 40 questions, with a time limit of 60 minutes.
The exam can be taken online or in-person at an authorized examination center.
A score of 65% (26 out of 40 questions) is required to pass the exam.
The certification is valid for life and does not require renewal.
Recommended materials include official ITIL v4 Foundation study guides, practice exams, and online resources.
Yes, many training providers offer online courses and virtual classrooms.
Additional costs may include the exam fee, study materials, and potential re-examination fees.
Costs vary by provider and location but generally range from $500 to $1,000.
Benefits include enhanced service management skills, career advancement, and improved alignment of IT services with business goals.
It provides foundational knowledge that is essential for advanced ITIL certifications and demonstrates commitment to professional growth.
The SVS is a model that ensures all components and activities of an organization work together to facilitate value creation.
The seven guiding principles are: Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, and Optimize and Automate.
Yes, you can retake the exam, but additional fees may apply.
Yes, many training providers offer practice exams and sample questions to help prepare for the test.
You can pursue more advanced ITIL certifications, such as ITIL 4 Managing Professional or ITIL 4 Strategic Leader, to deepen your expertise.
