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Acquire hands-on experience of ITIL Guiding Principles, IT Service Management frameworks, and service lifecycle processes through real-world scenarios of prominent IT organizations in Mumbai.
Get corporate training





13,950+ Enrolled
4.5/5 Rating
Acquire hands-on experience of ITIL Guiding Principles, IT Service Management frameworks, and service lifecycle processes through real-world scenarios of prominent IT organizations in Mumbai.
Certification Course





Let’s Discuss How Zoc Learnings Can Transform Your Career
Zoc Learnings offers one of the best ITIL 4 Foundation Certification Training in Mumbai, which will help you become a master of IT Service Management with expert trainers, real-world scenarios, and exam-oriented training.
Tailor-made ITIL training as per the organization’s service management practices
ITIL corporate training by certified ITSM experts
Structured ITIL training for IT teams, service desks, and IT operations
Flexible live ITIL training in Mumbai with weekday and weekend batches
Industries that Employ ITIL 4 Foundation Certified Professionals





The ITIL 4 Foundation Certification Exam tests the candidate’s understanding of the ITIL key concepts and service management practices.
The basic IT service management is included in the course for the ITIL 4 Foundation Certification Course. Students in the course learn about the structure of the Service Value System (SVS), Service Value Chain, and guiding principles. Incident Management, Problem Management, Change Enablement, Service Desk, and Continual Improvement are some of the basic ITIL practices included in the course. This course is developed to help in knowledge development among students while at the same time helping students pass the ITIL 4 Foundation exam.
Modules of self-paced learning along with online resources
Combination of self-learning and live sessions
Customized ITIL courses for organizations
Transform your workforce into high-performing leaders with our Corporate Learning Programs
The ITIL 4 Foundation Certification is an entry-level certification in IT Service Management that provides IT professionals with an overview of the Information Technology Infrastructure Library (ITIL) system. The certification covers IT service alignment with business objectives using concepts like Service Value System (SVS), Service Value Chain, and ITIL guiding principles.
The certification provides IT professionals with an understanding of basic IT Service Management practices like incident management, change enablement, and continual improvement. The certification is suitable for IT professionals, auditors, and managers who want to improve service quality and operational efficiency while seeking to build knowledge for further ITIL certifications.
ITIL Certification is a certification that proves the knowledge of IT Service Management best practices.
It is an entry-level course that covers ITIL concepts, principles, and practices.
Training and passing the ITIL 4 Foundation exam.
The ITIL framework, SVS, value chain, and key ITSM practices.
40 MCQs, 60 minutes, 65%.
No, it is a closed-book exam.
It is easy for a beginner if they are well prepared.
Yes, some courses include exam vouchers.
Practice exams help one prepare to pass the certification exam.
Yes, as this is an IT-centric job market, this certification will be helpful to individuals seeking to enhance their IT service management skills.
PeopleCert is the official provider of the exam for ITIL certifications.
Foundation, Managing Professional, Strategic Leader, Master.
ITSM Consultant, Service Manager, Analyst.
Lifetime validity for the Foundation level.
No expiration for the Foundation level.
Join ZOC Learnings and master the most in-demand skills shaping the modern workplace.