ITIL v4 Foundation Training & Certification Course in Pune
ITIL 4 foundation certification course will boost your IT skills. Learn to manage IT services and improve workflows. Join now to build a successful IT career.
- Course Duration: 12-24 months
- Course Type: Online
- Benefits: Scholarship & EMI options available
- Internationally Recognized
Key Features of ITILv4 Foundation Certification Course in Pune with ZOC
- Certification Body: PeopleCert on behalf of AXELOS.
- Validity: 3 years of validity.
- Focus: Learn IT Service Management concepts and strategies.
- Hands-On Learning: Practice with real-world cases and exercises.
- Expert Trainers: Taught by certified ITIL trainers
- Study Materials: Access past exams and detailed resources.
- Global Recognition: ITIL-v4 is valued worldwide.
- Post-Certification Support: Avail webinars, tutoring, and expert sessions.
- Digital Badge: Showcase your certification with a badge.
- Flexible Options: Online, in-person, or blended classes.
About ITILv4 Foundation Certification Course
The ITIL v4 Foundation Certification is one of the standard certifications in Information Technology Service Management and the competitive IT landscape in India. PeopleCert administers it on behalf of AXELOS and has a valid forever without the need for retake. This certification targets concepts, strategies and trends in IT service management to enable IT professionals to upgrade their knowledge and career prospects. Through analysis of real-life scenarios and mock scenarios, participants get to learn practically. Conducted by expert-led instructors, the program allows the receiver to get access to many study materials, such as practice tests and past papers. ITIL-v4 certification is recognized globally and comes with post-certification resources, an array of training choices and access to a digital credential to prove your competence.
ITIL 4 Foundation Certification Course Governing Body:
ITIL 4 Foundation Course prerequisite
- Plenty of prior knowledge is not needed.
- Especially suitable for new entrants into the IT service management field.
- Formal education in IT is not necessary but will be helpful.
- Open to IT specialists and other candidates with experience in various spheres.
- It is best suited for those who want to learn about IT management principles.
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ITIL Exam info
- Duration: 60 minutes.
- Questions: 40 total; 30 are multiple-choice.
- Mode: Online or paper-based, proctored by PeopleCert.
- Passing Score: 65% (26/40 correct answers).
- Difficulty: Moderate; basic IT knowledge is recommended.
- Format: Proctored; no notes or materials are allowed.
- Award: Earn ITIL v4 certification after passing.
- Requirements: No prerequisites; training course recommended.
ITIL Skills You Learn
- ITIL Guiding Principles
- Service Management Concepts
- Collaboration and Communication
- Agile and Lean Integration
- Customer Focus and Experience
- Continual Improvement
- Service Value System (SVS)
- ITIL Service Value Chain
- ITIL Practices
What is ITIL-V4 Foundation Framework?
ITIL-l4 is amongst the most prominent frameworks in the international spectrum of IT service management.
It revolves around the concept of building value by properly utilizing IT procedures. Key elements include:
Service Management Basics:
Understand the concepts of IT Service Management in order to create value for business.
ITIL Guiding Principles:
Learn about the fundamental aspects of flexibility and improvement.
Service Value System (SVS):
Learn how governance, best practices, and improvement create value.
Service Value Chain:
Develop knowledge about task interdependence to create, perform, and develop services.
ITIL Best Practices:
Some practical ways of improving services include using techniques such as incident management and change control.
Collaboration Skills:
Creating and maintaining corporate team and stakeholder relations.
Agile and Lean Integration:
Use these techniques in the following way to enhance the relevance of the service.
Customer-Centric Focus:
Enhance customer satisfaction to increase service delivery.
Who can join ITIL-V4 Foundation Training?
IT support staff
Quality assurance professionals
Students and recent graduates
IT executives
IT architects
Operations managers
IT audit managers
IT planners and consultants
Students TakeAway from ZOC ITIL-V4 Foundation Certification Course
- Students receive a certificate upon completing the eLearning courses.
- Access to pre-recorded training sessions for flexible learning.
- Courseware, question bank, training kit.
- Accredited study material for quality certification and training.
- Access to study resources like case studies, exercises, eBooks, mock tests, & more for up to a year.
- Doubt-clearing sessions by expert trainers.
- One complimentary ITIL career advancement session for enrolled candidates with Global Mentors with 100% accuracy.
- Mentoring for candidates planning to migrate and looking for ITIL career opportunities to countries like Canada and Europe for better prospects, provided by industry experts.
- Access to ZOC Global alumni FORUM for job assistance or general guidance in foreign lands.
ITIL v4 Course Curriculum
The ITIL V4 Foundation Curriculum focuses on introducing learners to key concepts and practices of IT Service Management (ITSM) based on the ITIL Course framework. Below is an overview of the curriculum as outlined by PeopleCert:
- Familiarizing with ITIL and knowing its relevance in today’s world.
- The impact of adopting Agile, DevOps, and Lean in extending the applicability of ITIL into the next decade.
- Description of “Service” and “Value”.
- Conceptions such as value co-creation and service relationships.
- The cultural web consists of fundamental values, including the following: Focus on Value, Start where you are and Collaborate and Promote Visibility.
- Real life exercise of the principles.
- Organizations and People.
- Information and Technology.
- Partners and Suppliers.
- Value Streams & Processes.
- Awareness of the studying of the interactions of individual parts of a system in order to produce value.
- ‘Exploring’ of governance, sustaining improvement and ‘voice’ of the service value chain.
- Definition of Done for a feature (user story or product backlog item)
- Definition of Done for a sprint
- Definition of Done for a release
- Definition of Done vs. Acceptance criteria
- Done vs. Done-Done.
- Key activities: PEAK, IDEAL, SPRINT, GOALS, BOUGHT and LAST.
- Interdependency between activities for creating value.
- More than 5000 management practices of which 34 have been overviewed here.
- Concentrating on 15 best practices, such as Incident Management, Change Enablement, Problem Management, and Service Desk.
- Organizational practices that can be associated with these practices in the present-day IT context.
- Significance of ongoing improvement within the various service life cycle phases.
- Strategies and approaches to facilitate service improvements.
- Demonstrates a working knowledge of ITIL terminology and ideas.
- Use case briefs and sample tests to study for the ITIL Course.
- Upon completion, learners will:
- They should have a basic knowledge of ITIL Course.
- Pass the ITIL Foundation examination, which is a worldwide recognized certification in IT service management.
Benefits of ITIL4 Foundation Certification Course
The ITIL 4 Certification offers several benefits.
- It improves awareness of key areas in IT service management.
- You'll become better at managing IT services to meet business needs and reduce risks.
- It helps you provide better IT solutions in complex environments.
- You can bring higher efficiency and maintain improvements.
- The certification boosts the value and validity of your professional documents.
- You gain knowledge that applies in any situation.
- It promotes better cooperation within and between IT teams.
- You'll be prepared for advanced ITIL 4 certifications and further learning.
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ITIL Foundation Certification Training Modalities
ITIL Course Online Live Classes
Online live instructor-led classroom training with most experienced & highly qualified real-time trainers
Blended learning (online live lecture + eLearning)
Live instructor-led online classes and self-paced eLearning modules offer real-time interaction with expert trainers and 24/7 access to engaging study materials.
ITIL Corporate Training
Dedicated and strategize learning methodologies to achieve improved and effective ROI of employees in the organization.
Why Choose ZOC Learnings for the ITILV4 Foundation Training & Certification Course?
Your Success = Our Commitment
- Your success is our commitment, and we’re always standing next to our participants to support them in their career endeavours.
- As our highly rated organization, we believe in our instructors’ expertise and our courses’ effectiveness.
Free Career Mentoring
- We provide 360-degree career mentoring from senior industry experts and have taught over 16,000 professionals.
- We offer free career mentoring for participants facing career or skill-related challenges.
Best Training Sessions
- We promise that all training sessions will take place on the scheduled dates.
- This includes in-person, virtual, and classroom-based sessions.
Round-the-clock Assistance
- One-on-one learning assistance
- Help desk support
- Resolve doubts in real-time
Industry Recognized Certification
- ZOC Learnings Training Certification
- Get the graded performance Certificate
- Certificate of completion
Best Price Guaranteed
- At ZOC Learnings, Maharastra, we provide the most competitive price.
- We offer more than 75 globally recognized professional certifications.
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ITIL v4 Foundation Training &
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ITIL v4 Foundation Training &
Home 4.9 /5 ITIL v4 Foundation Training & Certification Course…
ITIL v4 Foundation Training &
Home 4.9 /5 ITIL v4 Foundation Training & Certification Course…
ITIL v4 Foundation Training &
Home 4.9 /5 ITIL v4 Foundation Training & Certification Course…
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What our Learners have to say
ZoC Technologies have really helped me a lot in getting my ITIL4 certification done comfortably. I would even recommend my colleagues to get their certifications done from ZoC technologies itself.
I was looking to complete ITIL 4 foundation learning & certification and that's when I came across Zoc Learnings. Based on Google reviews, I decided to enquire and I am pleased to say it was a good decision to go ahead with them. The training was good and I was able to complete my certification based on the training & material that was provided.
I got my ITIL v4 Training and Certification done from Zoc. It was online training. The trainer Sandip Pednekar sir is really good at his work and made the session very interactive. Most importantly, I would like to thank Jayant Mohite. He helped me at every stage from enrollment to certification. He ensured all my enrollment related doubts are cleared before enrolling.
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ITIL Foundation v4 Foundation Certification Course FAQs
ITIL-L4 foundation training is an extensive course that covers the ITIL v4 framework and assists learners in orienting themselves with the ITIL certification structure. ITIL is a framework of guidelines intended to help provide and improve IT services, focusing on meeting business and customer needs.
ITILV4 foundation training provides theoretical and factual knowledge on ITIL and how the IT organization can apply the best practices in ITSM. This knowledge assists in creating IT services that are more efficient and effective in delivering customer satisfaction with enhanced value at reduced expense.
The ITIL L4 foundation training usually lasts 3 days and consists of theoretical sessions, practical sessions, and the ITIL v4 exam.
There are no prerequisites for attending the ITIL v4 training. It is still beneficial to have some background concerning IT services and ITSM.
This may involve teaching much of the ITIL-L4 Foundation syllabuses, a sample ITIL foundation exam, and case studies or tasks to support what you have learned.
Many aspects of ITIL-L4 focus on the interactions between the various ITSM processes and the relationships of those processes to other organizational activities. It also focuses on how it best aligns with industry frameworks like Lean, Agile and DevOps.
ITIL-v4 offers four tiers of certification: Four levels of achievement are in place, including foundation, intermediate, advanced, and master. They can be followed regarding the ITIL-v4 and the experience in ITSM.
To attend ITIL-v4 foundation training, one should contact an accredited ITIL training provider, such as ZOC Learnings. They will enroll you in the course and assist you in preparing to take the course.
The passing mark for the ITIL-v4 foundation certification exam is 65%. It means that even if you want to fail, you can only fail to pass 26 out of 40 questions.
The ITIL4 foundation exam is a 60-minute closed-book exam comprising multiple choices. You can’t use cheat sheets. The test consists of 40 multiple-choice questions, 26 of which must be answered correctly for you to pass the exam.
You can sit for the ITIL-v4 foundation online exam through accredited ITIL training organizations like ZOC Learnings. They will inform you on how best to write the test from the comfort of your home or wherever you are.
