ITIL v4 Foundation Training & Certification Training Course
Gain essential skills in IT service management, streamline processes, and enhance customer satisfaction with ITIL v4 Foundation Training & Certification.
- Course Duration: 12-24 months
- Course Type: Online
- Benefits: Scholarship & EMI options available
- Internationally Recognized
Key Features of ITIL v4 Foundation Training with ZOC
- Governing Body: PeopleCert, on behalf of AXELOS.
- Lifetime Certification: ITIL v4 Foundation certification is valid for life, with no need for renewal.
- Focus on Service Management: Learn key concepts, guiding principles, and practices for effective IT service management.
- Practical Learning: Engage with real-world scenarios, case studies, and interactive exercises to apply ITIL principles.
- Expert Trainers: Led by certified ITIL trainers with extensive industry experience in IT service management.
- Comprehensive Study Materials: Access to study guides, practice exams, and in-depth resources for exam preparation.
- Global Recognition: ITIL v4 Foundation is a globally recognized certification, respected by leading organizations.
- Post-Certification Support: Ongoing learning opportunities, including webinars, community forums, and support.
- Digital Badge: Earn a shareable, verifiable badge to showcase your certification achievement.
- Flexible Training Options: Available in multiple formats, including live online, in-person, or hybrid sessions to fit your schedule.
About ITIL v4 Foundation® Certification
The ITIL v4 Foundation® Certification is a highly regarded credential for professionals looking to excel in IT service management (ITSM). This certification provides a thorough understanding of ITIL 4 concepts, including the service value system (SVS), guiding principles, and key ITIL practices. It equips you with the knowledge and skills needed to align IT services with the needs of modern businesses, enhance service delivery, and improve customer satisfaction.
With an ITIL v4 Foundation certification, you’ll be empowered to manage and optimize IT services, ensuring they create value for both the organization and its stakeholders. You’ll learn to apply ITIL’s holistic approach, streamline processes, and adopt best practices that drive efficiency, collaboration, and continuous improvement within IT teams.
Zoc Learnings offers a comprehensive ITIL v4 Foundation certification program, designed to provide strategic insights alongside practical knowledge. Led by certified ITIL trainers with extensive industry experience, the program features hands-on exercises, interactive learning sessions, and real-world case studies. You’ll gain a strong foundation in IT service management, preparing you to effectively manage IT services, from strategy and design to delivery and continual improvement. With exclusive access to study materials, exam preparation resources, and expert support, Zoc Learnings ensures you are well-prepared to succeed in your ITIL v4 Foundation certification journey.
Governing Body:
Course prerequisite
- No formal prerequisites
- Suitable for beginners in IT service management
- Basic understanding of IT concepts is helpful but not required
- Open to professionals from any industry interested in IT service management principles
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Exam info
- Mode: Online or paper-based exam, proctored by PeopleCert.
- Requirements: No prerequisites, but completion of the ITIL v4 Foundation training course is recommended.
- Exam Duration: 60 minutes.
- Number of Questions: 40 multiple-choice questions.
- Passing Score: 65% (26 out of 40 correct answers).
- Difficulty Level: Moderate; designed for individuals with no prior ITIL experience, but basic IT knowledge is beneficial.
- Credential Awarded: ITIL v4 Foundation certification upon passing the exam.
- Exam Format: Closed book, with no external resources allowed during the exam.
Skills You Learn
- Service Management Concepts
- ITIL Guiding Principles
- Service Value System (SVS)
- ITIL Service Value Chain
- ITIL Practices
- Collaboration and Communication
- Agile and Lean Integration
- Customer Focus and Experience
- Continual Improvement
What is ITIL v4 Foundation Framework?
The ITIL v4 Foundation framework provides a comprehensive approach to IT service management, focusing on delivering value through effective service management practices. It includes:
Globally recognized certification
Covers PMI’s project management framework
Includes practical case studies and exercises
Boosts career prospects and earning potential
Understand Service Management
Learn the fundamentals of IT service management and how it contributes to overall business value.
Adopt ITIL Guiding Principles
Apply the seven guiding principles to ensure flexibility, agility, and continual improvement in service delivery.
Implement the Service Value System (SVS)
Understand how various components like governance, practices, and continual improvement work together to create value.
Utilize the Service Value Chain
Comprehend the interconnected activities involved in designing, delivering, and improving services.
Apply ITIL Practices
Gain insight into key practices, such as incident management and change control, to enhance service performance.
Enhance Collaboration
Develop skills for effective communication and collaboration across different teams and stakeholders.
Integrate Agile and Lean
Learn how to incorporate Agile and Lean principles to drive efficiency and adaptability in service management.
Focus on Customer Experience
Prioritize a customer-centric approach to improve service quality and meet customer expectations.
Drive Continual Improvement
Use continual improvement techniques to optimize processes and deliver ongoing value.
Who can join ITIL v4 Foundation Training?
IT professionals
Service managers
Project managers
Business analysts
IT consultants
Operations staff
IT support staff
Quality assurance professionals
Students and recent graduates
Students TakeAway from ZOC ITIL v4 Foundation Certification Course
- Students receive a certificate upon completing the course.
- Access to pre-recorded training sessions for flexible learning.
- Courseware, Question Bank, Training Kit.
- Accredited study material for quality certification and training
- Access to study resources like case studies, exercises, eBooks, mock tests, & more for up to a year
- Doubt clearing sessions by Expert Trainers
- One Complimentary career guidance session for enrolled candidates with Global Mentors with 100% accuracy
- Mentoring for candidates planning to migrate to countries like Canada and Europe for better prospects, provided by subject experts
- Access to ZOC Global Alumni FORUM for Job assistance or general guidance in Foreign Lands
ITIL v4 Foundation Course Curriculum
Agile Scrum Master – 2 Days (16 Hours)
The Professional ScrumMaster Syllabus covers the basics and leads up to advanced Scrum concepts.
- Agile Manifesto
- 12 Principles
- 4 values
- Scrum Foundations (5 Scrum Values)
- Scrum Master roles and challenges
- Product Owner Roles and Responsibilities
- Development team roles and responsibilities
- Sprint planning
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Product Backlog
- Sprint Backlog
- Product Increment
- Sprint Execution Planning
- Flow management
- Resolution meetings
- Communication (Taskboard, Sprint burndown chart using story points, hours effort)
- Activities in daily scrum
- Activities in the sprint retrospective
- Definition of Done for a feature (user story or product backlog item)
- Definition of Done for a sprint
- Definition of Done for a release
- Definition of Done vs. Acceptance criteria
- Done vs. Done-Done.
- Definition of Ready for user story
- Definition of Ready for sprint
- Definition of release planning
- Who takes part in release planning
- Steps in Release planning
- The output of Release Planning
- Definition
- Why and when to use a sprint burndown chart
- Information obtained from sprint burndown chart
- Definition
- Features
- How to create a release burn-up chart (steps)
- What is product planning
- What is product vision
- How to create a product backlog
- Product Roadmap
- Minimum Releasable features (or) Minimum Marketable Features
- Minimum Viable Products
- Definition
- Benefits of Agile Estimation
- Agile estimation techniques
PMP Course curriculum
Our course takes at least 35 hours, and we assure you that by the end of the course, we shall prepare you most appropriately in as much as the field of project management is concerned. By the case studies and actual exercises that you are going to go through, you will discover how to implement the most used practices in project management, those that are endorsed by PMI.
- Identify the Concepts of Project Management
- Identify the Relationship Between Project Management and the Business
- Identify Project Stakeholders and Governance
- Define Interpersonal and Team Skills
- Identify Organizational Influences
- Identify the Project Team
- Define the Project Life Cycle
- Define Agile Methodology
- Define the Project Management Processes
- Define the Knowledge Areas
- Identify Project Information
- Initiating Process Group Map
- Develop a Project Charter
- Identify Project Stakeholders
- Planning Process Group Map
- Develop a Project Management Plan
- Plan Scope Management
- Collect Project Requirements
- Define Project Scope
- Create a Work Breakdown Structure
- Planning Process Group Map
- Plan Schedule Management
- Define Project Activities
- Sequence Project Activities
- Estimate Activity Durations
- Develop a Project Schedule
- Planning Process Group Map
- Plan Project Cost Management
- Estimate Project Costs
- Determine the Project Budget
- Planning Process Group Map
- Plan Quality Management
- Plan Resource Management
- Estimate Activity Resources
- Plan Project Procurements
- Planning Process Group Map
- Plan Risk Management
- Identify Risks
- Perform Qualitative Risk Analysis
- Perform Quantitative Risk Analysis
- Plan Risk Responses
- Planning Process Group Map
- Plan Stakeholder Engagement
- Plan Communications Management
- Executing Process Group Map
- Direct and Manage Project Work
- Manage Project Knowledge
- Manage Quality
- Implement Risk Responses
- Conduct Procurements
- Executing Process Group Map
- Acquire Resources
- Develop a Team
- Manage a Team
- Manage Stakeholder Engagement
- Manage Communications
- Monitoring Process Group Map
- Monitor and Control Project Work
- Validate Project Scope
- Monitor Risks
- Monitor Stakeholder Engagement
- Monitor Communications
- Controlling Process Group Map
- Perform Integrated Change Control
- Control Project Scope
- Control the Project Schedule
- Control Project Costs
- Control Project Quality
- Control Resources
- Control Project Procurements
- Closing Process Group Map
- Close Project or Phase
Benefits of ITIL v4 Foundation Training & Certification Course
The comprehensive framework of COBIT® helps you achieve organizational goals for corporate IT management & governance. Thus, the following are the advantages of constructing an IT governance and management structure utilizing COBIT®:
- Enhanced understanding of IT service management principles
- Improved ability to align IT services with business needs
- Increased career opportunities and advancement potential
- Enhanced skills in managing and delivering IT services
- Greater ability to drive efficiency and continual improvement
- Recognized certification that boosts credibility and professional value
- Practical knowledge applicable to real-world scenarios
- Better communication and collaboration within IT teams and with stakeholders
- Foundation for advanced ITIL certifications and professional development
Benefits of Project Management Profession (PMP) Training & Certification Course
- Improved Project Success Rates: Reduces the incidences of delay in deliveries of projects and also the cost overruns.
- Enhanced Skills: Combines cutting-edge project management tools and practical recommendations.
- Career Advancement: Creates new employment prospects and career advancements in the management of projects.
- Higher Earning Potential: Contributes to higher chances of better salary and remuneration.
- Global Recognition: It provides recognition of your experience in the field with one of the most internationally recognized certificates.
- Professional Networking: Promotes contacts with other project management specialists and those interested in project management.
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Our Training Modalities
Online Live Classes
Online Live Instructor-led Classroom Training with Most Experienced & Highly Qualified Real-Time Trainers
Blended learning
Live instructor-led online classes and self-paced eLearning modules offer real-time interaction with expert trainers and 24/7 access to engaging study materials.
Corporate Training
Dedicated and strategize learning methodologies to achieve improved and effective ROI of employees in the organization.
Our Training Modalities
It is a comprehensive training program that is designed to prepare an individual to be a strategic leaders within their organization
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Discover your potential through complimentary career counseling sessions that empower your future!
Why Choose ZOC Learnings for ITIL v4 Foundation Training & Certification Course?
Your Success = Our Commitment
- Your success is our commitment, and we’re always standing next to our participants to support in his career endeavors.
- We believe in the expertise of our instructors and the effectiveness of our courses.
Free Career Mentoring
- We provide 360 degree career mentoring from senior industry experts.
- We offer free career mentoring for participants facing career or skill-related challenges.
Best Training Sessions
- We promise that all training sessions will take place on the scheduled dates.
- This includes in-person, virtual, and classroom-based sessions.
Round-the-clock Assistance
- One-On-One Learning Assistance
- Help Desk Support
- Resolve Doubts in Real-time
Industry Recognised Certification
- ZOC Learnings Training Certification
- Get the Graded Performance Certificate
- Certificate of Completion
Best Price Guaranteed
- We provide the most competitive price.
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ITIL v4 Foundation Training FAQs
ITIL v4 Foundation is an entry-level certification that provides an understanding of ITIL service management principles and practices.
IT professionals, service managers, project managers, business analysts, and anyone involved in IT service management can benefit from this training.
There are no formal prerequisites, though some experience in IT service management is beneficial.
The course typically lasts between 2 to 5 days, depending on the training provider and format.
Topics include ITIL guiding principles, the service value system, the service value chain, and key ITIL practices.
The exam is a multiple-choice test consisting of 40 questions, with a time limit of 60 minutes.
The exam can be taken online or in-person at an authorized examination center.
A score of 65% (26 out of 40 questions) is required to pass the exam.
The certification is valid for life and does not require renewal.
Recommended materials include official ITIL v4 Foundation study guides, practice exams, and online resources.
Yes, many training providers offer online courses and virtual classrooms.
Additional costs may include the exam fee, study materials, and potential re-examination fees.
Costs vary by provider and location but generally range from $500 to $1,000.
Benefits include enhanced service management skills, career advancement, and improved alignment of IT services with business goals.
It provides foundational knowledge that is essential for advanced ITIL certifications and demonstrates commitment to professional growth.
The SVS is a model that ensures all components and activities of an organization work together to facilitate value creation.
The seven guiding principles are: Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, and Optimize and Automate.
Yes, you can retake the exam, but additional fees may apply.
Yes, many training providers offer practice exams and sample questions to help prepare for the test.
You can pursue more advanced ITIL certifications, such as ITIL 4 Managing Professional or ITIL 4 Strategic Leader, to deepen your expertise.
