Salesforce Certifications

Salesforce is a US based, world’s no. 1 Customer Relationship Management (CRM) platform that serves all of a company’s departments like marketing, sales, commerce and services, and brings together companies and customers at one place. Over 150,000 companies in the world use it for their exceedingly efficient business operations.

Salesforce’s Trailhead Academy provides certifications and digital badges called “Superbadges” to all those who successfully pass its many certification exams that equip and qualify them in the creation, use and development of applications and solutions on the Salesforce Platform.

At ZOC, we provide the following Salesforce certifications almost all of which do not require any pre-certifications. These certifications will qualify candidates for higher level Salesforce certifications like Advanced Administrator, Architect level certifications and Consultant level certifications.

The Salesforce Certified Administrator

The Salesforce Certified Administrator certification is aimed at demonstrating and validating a candidate’s ability to manage users, data, security, build reports, dashboards, and workflows and manage Salesforce applications.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions with 5 unscored questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 65%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None.

Target Audience:

Candidates having prior work experience of 6 months or more as Salesforce Administrator or developer and all those wanting to make a career in Salesforce.


The Salesforce Certified Platform App Builder

This certification validates the knowledge and ability of a candidate to design, build and deploy custom applications on the Lightning Platform and to create, manage, and update data models, application security, business logic, and process automation.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions with 5 unscored questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 63%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None.

Target Audience:

App Builders with 6 months to 1 year of experience on the Lightning platform or similar such platform.


Salesforce Certified Platform Developer I (PDI)

This certification validates a candidate’s knowledge and skill of fundamental programming and developing custom applications on the Lightning Platform using Apex, Visualforce, and basic Lightning components.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions with 5 unscored questions.

Duration: 110 minutes (1 hour and 50 minutes).

Passing score: 65%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None. Course attendance is highly recommended.

Target Audience:

Developers with one year’s experience and at least 6 months of experience on the Lightning platform.


Salesforce Certified Service Cloud Consultant

This certification is meant for professionals wanting to demonstrate their experience in implementing maintainable and scalable service cloud solutions in a customer-facing role to support customer business processes.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions with 5 unscored questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 67%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

Salesforce Administrator certification.

Target Audience:

Business Analysts with minimum 2 years of experience in cloud computing implementation.


Salesforce Certified Field Service Lightning Consultant

This certification evaluates and validates a candidate’s abilities to implement and deploy solutions to support customer business requirements using the Field Service Lightning platform and Field Service Lightning Mobile application.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions with 5 unscored questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 63%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

Salesforce Administrator certification AND Salesforce Service Cloud Consultant certification.

Target Audience:

Candidates having 1+ years of experience as business analyst in field services and support industry, mobile solution expertise and understanding of Salesforce core object model.


Salesforce Certified Data Architecture & Management Designer

This certification is meant for those wishing to demonstrate their skills in assessing architecture environment and designing sound and scalable solutions on the Customer 360 platform, and their experience in Database Designing, Data Management and Governance.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 58%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None.

Target Audience:

Architects, Administrators & Developers having at least 2 years of Salesforce experience in implementing data-centric solutions.


Salesforce Certified Sharing & Visibility Designer

This certification demonstrates the knowledge and ability of a candidate to design secure and scalable security and sharing models on the Force.com platform and his/her fluency in communicating solutions and design trade-offs to technical and business stakeholders.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 67%.

Mode of delivery: Online at a testing center.

Prerequisites:

None.

Target Audience:

Architects, Analysts and Administrators, having 3+ years of Salesforce experience in implementing complex security models.


Salesforce Certified Development Lifecycle & Deployment Designer

This certification is designed for professionals wanting to demonstrate skills in designing, implementing and managing complex development and deployment lifecycle strategies on the Lightning platform.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 68%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None.

Target Audience:

Candidates with a degree in Computer Science or an equivalent degree and those having 1+ years of experience working on Salesforce projects or software development lifecycle projects.


Salesforce Certified Identity & Access Management Designer

This certification validates the knowledge and skill of Identity professionals to assess identity architecture, design secure and performant access management solutions on the Lightning platform and communicate solutions to business and technical stakeholders.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions.

Duration: 120 minutes (2 hours).

Passing score: 65%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None.

Target Audience:

Candidates with at least one year’s experience in Identity & Access Management or Securities Technology or Salesforce experience in component security setup and design.


Salesforce Certified Integration Architecture Designer

This certification validates the ability of candidates to design secure and scalable integrations using the Lightning platform and to effectively communicate solutions to business and technical stakeholders.

Exam Details:

Format: Closed book, 60 multiple-choice / multiple-select questions.

Duration: 105 minutes (1 hour and 45 minutes).

Passing score: 67%.

Mode of delivery: Online at a testing center or in a proctored environment.

Prerequisites:

None.

Target Audience:

Candidates with a degree in Computer Science or an equivalent degree and those having 1+ years of Salesforce experience of Integration Architecture.