Service Management

Six-Sigma Green Belt

Six -Sigma is a systematic data-driven process improvement methodology that eliminates the defects from any process.

Basic Description

WHAT IS SIX SIGMA

Six -Sigma is a systematic data-driven process improvement methodology that eliminates the defects from any process.

Six-Sigma is a Management driven formal process that uses a variety of business process improvement tools, including Statistical Tools. changes leads to customer dissatisfaction, high cost, productivity loss.

Six Sigma is a customer driven top management led battle against variability and variations of all types using the DMAIC (Define, Measure, Analyze, Improve, and Control) methodology. This standardized approach, if applied throughout the organization, can lead to substantial reduction of variability and variations by creating sensitivity for noticing, analyzing and reducing variability and variations to a predetermined standard for the organization (the Six Sigma scale). It inculcates the approach of economic and innovative solutions by involving all the concerned persons, with appropriate training and teamwork.

Lean focuses on elimination non-value added activities and improves the flow. Lean Six Sigma combines the benefits of Lean and Six Sigma. Lean and Six Sigma are complementary in nature and, if performed properly, represent a long-term business initiative that can produce unprecedented results.

  • COURSE CONTENT: Course content is structured under the framework of DMAIC and will take the participant extensively through all the process.
  • LEARNING OUTCOMES: Upon successful completion of the program, the participant will be capable of project selection and implementation, and also perform different styles of process and data analysis.

Overview

WHAT IS SIX SIGMA

Six -Sigma is a systematic data-driven process improvement methodology that eliminates the defects from any process.

Six-Sigma is a Management driven formal process that uses a variety of business process improvement tools, including Statistical Tools. changes leads to customer dissatisfaction, high cost, productivity loss.

Six Sigma is a customer driven top management led battle against variability and variations of all types using the DMAIC (Define, Measure, Analyze, Improve, and Control) methodology. This standardized approach, if applied throughout the organization, can lead to substantial reduction of variability and variations by creating sensitivity for noticing, analyzing and reducing variability and variations to a predetermined standard for the organization (the Six Sigma scale). It inculcates the approach of economic and innovative solutions by involving all the concerned persons, with appropriate training and teamwork.

Lean focuses on elimination non-value added activities and improves the flow. Lean Six Sigma combines the benefits of Lean and Six Sigma. Lean and Six Sigma are complementary in nature and, if performed properly, represent a long-term business initiative that can produce unprecedented results.

  • COURSE CONTENT: Course content is structured under the framework of DMAIC and will take the participant extensively through all the process.
  • LEARNING OUTCOMES: Upon successful completion of the program, the participant will be capable of project selection and implementation, and also perform different styles of process and data analysis.

Course In-depth

1. Six Sigma Quality Overview:

  • Origin of Six Sigma
  • What is Six Sigma
  • Impact of Six Sigma
  • Six Sigma Problem Solving Approach
  • Standard Deviation
  • Design for Six Sigma (DFSS) in the organization

2. Define Phase:

  • Project Charter
  • RACI Model
  • VOC
  • CTQ Elements
  • Process Mapping
  • Project Metrics
  • Project Plan

3. Measure Phase:

  • YX Diagram
  • FMEA
  • MSA Capability Analysis
  • Data Collection Plan
  • Process Sigma Calculation
  • Gauge R & R Analysis
  • Indices of Process Capability

4. Analyze Phase:

  • Histograms
  • Hypothesis Testing
  • Quartiles
  • Scatter Plots
  • ANOVA
  • Two Sample T-Test

5. Improve Phase:

  • Regression
  • Correlation
  • Correlation Coefficient And Slope DOE Planning

6. Control Phase:

  • Control Plan
  • Statistical Process Control
  • Control Charts
  • X bar R Charts
  • P charts

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